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Network Operations Center Support Agent

Arlington, VA, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

$60000 - $80000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Mobile Devices
Broadband
Real-time
Network Operations
Management
Computer Science
Information Systems
NOC
Service Assurance
Workflow
Effective Communication
IT Service Management
ServiceNow
JIRA
BMC Remedy
ITIL
Service Management
Training
Satellite Communications
RAN
Network
Operations Support Systems
NMS
Microsoft
Microsoft Outlook
Confluence
Microsoft SharePoint
IT Operations
Incident Management
Telecommunications
Technical Support
Satellite
Network Design
Customer Facing
Collaboration
FOCUS
Reporting
Documentation
Communication
Insurance

Summary

A growing technology organization in the Lanham, MD area is looking to add a Network Operations / Service Assurance professional to its team. The role is onsite 5 days a week in MD. The company is working on advanced global connectivity systems that leverage space-based infrastructure to enable standard mobile devices to connect directly to broadband networks without modification.

This role sits at the core of real-time service reliability for a highly innovative telecom environment. You'll be part of a small, fast-moving team supporting mission-critical network operations that span mobile, satellite, and hybrid communications systems. The work is hands-on and operationally focused, with direct impact on global connectivity performance.

Candidates who thrive in dynamic environments, enjoy solving technical issues under pressure, and want exposure to cutting-edge telecom and satellite systems will find this role particularly engaging.
Core Qualifications

Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field
2-5 years of experience in NOC operations, service assurance, or incident coordination roles
Strong knowledge of incident handling workflows including logging, prioritization, escalation, and resolution tracking
Effective communication skills for coordinating with internal teams and external stakeholders
Experience working with ITSM or ticketing systems (e.g., ServiceNow, Jira, Remedy, or similar)
Ability to work in shift-based or 24/7 operational environments

Nice to Have

ITIL Foundation certification or equivalent service management training
Background in mobile networks, satellite communications, or hybrid telecom environments
Familiarity with telecom architecture components such as RAN, core network, transport layers, OSS/NMS platforms, and gateways
Experience using collaboration and documentation platforms like Microsoft Teams, Outlook, Confluence, or SharePoint
Comfort working in high-pressure, time-sensitive operational settings

Responsibilities Overview
Technical Operations (approx. 50%)

Working within incident management systems to monitor, log, and track issues

Telecom Systems Support (approx. 30%)

Engaging with mobile, satellite, and network infrastructure components

Collaboration & Documentation (approx. 20%)

Coordinating with engineering, operations, and customer-facing teams

Day-to-Day Focus

Primary responsibility (around 60%) involves incident intake, triage, and coordination
Secondary focus (20%) includes escalation handling, reporting, and documentation updates
Remaining time (20%) is dedicated to cross-team communication and operational support activities

Benefits Package

Medical, dental, and vision insurance coverage
Paid time off / vacation benefits

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 878826
Posted 3 hours ago

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