POSITION TITLE: Salesforce Business Systems Analyst
Location: Rockville, MD- 1 Day a month
Duration: 6 months Contract to hire
AMERICAN KIDNEY FUND
POSITION DESCRIPTION
REPORTS TO: Associate Director of Product Management and Platform Solutions
OVERALL POSITION DESCRIPTION: Client works to help people fight kidney disease and live healthier lives through patient assistance, education, prevention, advocacy, and research. Technology is essential to advancing this mission by supporting effective grantmaking, fundraising, stakeholder engagement, and data-driven decision-making across the organization.
The Salesforce Business Systems Analyst partners closely with business and technology teams to identify opportunities, improve processes, and deliver effective technology solutions. You will work closely with the Associate Director of Product Management and Platform Solutions to analyze business needs, optimize processes, support technology initiatives, and ensure solutions align with AKF's mission and organizational goals.
Responsible for the administration, support, maintenance, enhancement, and continuous improvement of AKF's enterprise applications, Microsoft 365 platform, and Salesforce Nonprofit Cloud ecosystem, including fundraising, grants management, communications, financial, and reporting systems. This role combines business analysis, solution delivery, Salesforce administration, platform operations, vendor coordination, and user support to ensure technology solutions are effective, sustainable, and aligned with organizational needs.
KEY RESPONSIBILITIES:
Business Analysis, Solution Delivery, and Stakeholder Engagement (40%)
- Serve as the primary liaison between internal stakeholders, the BizOps IT Team, Salesforce implementation partners, and application vendors to align technology capabilities with business and operational needs.
- Gather, document, analyze, and prioritize business requirements for grantmaking, constituent engagement, fundraising, reporting, and enterprise application initiatives.
- Translate business needs into technical requirements, process maps, user stories, acceptance criteria, workflows, and solution documentation.
- Design and recommend business process improvements, Salesforce Nonprofit Cloud configurations, and technology solutions that support organizational goals and operational efficiency.
- Review and evaluate proposed technical solutions, enhancements, integrations, and vendor recommendations to ensure alignment with AKF business objectives, technology standards, and long-term sustainability.
- Coordinate project activities, deliverables, timelines, dependencies, and communications with internal stakeholders and external partners to support successful implementation and adoption of technology solutions.
- Develop and execute test plans, test scenarios, and acceptance criteria; coordinate user acceptance testing (UAT), document defects, track resolutions, and verify that solutions meet business requirements prior to deployment.
- Support release planning, change management, user communications, post-implementation reviews, and continuous improvement initiatives.
- Communicate technical concepts, risks, dependencies, and recommendations clearly to both technical and non-technical stakeholders to support informed decision-making and solution adoption.
Salesforce Administration, Platform Operations & Support (40%)
- Serve as the primary Salesforce administrator and internal subject matter expert, providing day-to-day administration, operational support, configuration management, and technical oversight of Salesforce Nonprofit Cloud and related applications.
- Perform routine administrative and maintenance activities, including user management, security permissions, profiles, page layouts, fields, workflows, validation rules, reports, dashboards, and minor system enhancements.
- Monitor platform health, system performance, data quality, and user adoption; proactively identify and resolve issues to maintain reliability, availability, and operational efficiency.
- Manage support requests, incidents, service tickets, and enhancement requests, coordinating with implementation partners and vendors to ensure timely resolution and stakeholder communication.
- Collaborate with implementation partners to support complex configurations, integrations, upgrades, and new functionality while ensuring alignment with Salesforce best practices and organizational requirements.
- Support platform testing, deployment activities, release readiness assessments, and Salesforce seasonal release reviews to minimize operational risk and maintain platform stability.
- Develop, maintain, and enhance dashboards, reports, and analytics that support grant performance, fundraising, operational metrics, and organizational decision-making.
- Support data migration, data integrity, deduplication, governance, security, and compliance activities across Salesforce and integrated enterprise systems.
- Maintain system documentation, configuration records, support procedures, and knowledge base content to ensure operational continuity and organizational self-sufficiency.
Evaluate and apply AI-enabled capabilities, including Salesforce Einstein, Agentforce, and emerging technologies, to improve automation, reporting, user experience, and operational effectiveness.
Knowledge Management, Training and User Adoption (15%)
- Develop and maintain system documentation, business process workflows, configuration records, user guides, and knowledge resources.
- Support Salesforce training, onboarding, and user adoption initiatives to ensure effective utilization of platform capabilities.
- Collaborate with internal teams to strengthen Salesforce knowledge, promote best practices, and improve organizational self-sufficiency.
- Gather user feedback, identify recurring challenges, and recommend system enhancements or process improvements to improve the user experience.
Other Duties as Assigned (5%)
- Perform other related responsibilities as required to support departmental goals and organizational priorities.
- Assist with special projects, cross-functional initiatives, and process improvement efforts as assigned.
- Maintain awareness of relevant technology trends and recommend practical opportunities to improve business operations.
Require Qualifications & Experience:
- Bachelor s degree in information technology, Business Administration, Nonprofit Management, or related field.
- 3-5 years of experience as an IT Business Analyst or similar role.
- 3+ years experience with SaaS products and solutions. Ability to support and enhance offerings with Microsoft 365 platforms and services, including Azure (Entra ID, SharePoint, OneDrive, and Teams).
- Hands-on experience working with Salesforce Nonprofit Cloud, especially in grantmaking or program delivery contexts. Experienced with implementation, enhancements, and product lifecycle management.
- Experience with Agile methodologies and related project management methodologies.
- Demonstrates proficiency in information security and technology methodologies and processes, including the project life cycle, system development life cycle, and change management.
- Strong analytical and problem-solving skills, with the ability to translate complex business needs into clear technical requirements.
- Experience collaborating with department representatives, program management, and managers to define and document requirements.
- Ability to work independently and manage multiple priorities effectively.
- Ability to handle confidential matters with a high level of integrity.
- Occasional travel may be required.
Bonus Skills
- Experience working with Tableau Creator and online.
- Experience with CRMs, such as Blackbaud Raiser s Edge NXT
- Experience working in a non-profit environment.
- Scrum master and Six Sigma certified.
Regards,
Nick Arthur (Nizam)
Associate Director, Recruitment
Pull Skill Technologies Inc.
Direct: +1 551-272-o197
