Technical Support Specialist Network/Connected Devices 3+ month contractIrving, TX (Onsite) Job DescriptionWe are seeking a customer-focused Technical Support Specialist to support mobile devices, WiFi connectivity, and network troubleshooting that enjoys helping customers solve technical issues, and can thrive in a fast-paced, customer-facing environment.
Work ScheduleThis role supports two shifts and requires flexibility to work both:
- 8:00 AM 5:00 PM
- 10:00 AM 7:00 PM
Responsibilities- Provide technical assistance to customers with installation, setup, and usage of connected devices and mobile applications.
- Guide users through WiFi connectivity, mobile app configuration, device pairing, and sensor setup.
- Troubleshoot technical issues related to connectivity, alerts, data transmission, and device performance.
- Escalate complex technical issues to internal teams while maintaining ownership of the customer experience.
- Deliver support via phone, email, and text, ensuring clear, professional, and empathetic communication.
- Make proactive outreach calls to support product adoption and resolve potential issues.
- Maintain a consistent white-glove support experience across all customer interactions.
- Perform digital quality assurance reviews by validating submitted data, identifying discrepancies, and documenting findings.
- Accurately document customer interactions, technical issues, and resolutions.
- Provide feedback to internal teams to support product and process improvements.
Requirements- Bachelor s degree preferred
- Minimum 1 year of experience in a technical support, help desk, call center, or field service environment.
- Hands-on experience troubleshooting mobile devices, WiFi connectivity, and networking issues.
- Experience supporting connected devices, IoT platforms, or smart technology is a plus.
- Solid understanding of networking fundamentals (WiFi, mobile connectivity, device pairing).
- Strong verbal and written communication skills.
- Excellent problem-solving and troubleshooting abilities.
- Ability to multitask and adapt in a fast-paced environment.
- Strong attention to detail and organizational skills.
Estimated Min Rate: $20.00
Estimated Max Rate: $22.00
What s In It for You?We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice:
https://www.yoh.com/privacy-notice 
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