IT Support Technician

job summary:

Randstad is seeking a dedicated IT Support Technician to join a high-performing team for a premier client located in the heart of Philadelphia. This is a fully on-site position, five days per week, designed for a technical professional who excels in a hands-on, high-energy environment. You will be responsible for maintaining the health and performance of the enterprise's Windows 10 and 11 workstations, managing the end-to-end hardware lifecycle from imaging to inventory, and providing top-tier service through ServiceNow. The ideal candidate blends deep technical troubleshooting skills with a solid understanding of ITIL frameworks and project management, ensuring that every user interaction is handled with professionalism and technical precision.

location: Philadelphia, Pennsylvania

job type: Contract

salary: $35 - 42 per hour

work hours: 9am to 5pm

education: Associates



responsibilities:

Technical Support: Provide comprehensive troubleshooting and resolution for hardware and software issues within Windows 10 and Windows 11 environments.

Hardware Lifecycle Management: Execute hardware imaging protocols and maintain an accurate, up-to-date inventory of all IT assets.

Service Management: Manage and document all support activities, incidents, and requests within the ServiceNow platform.

Project Coordination: Assist in the planning and execution of IT projects, ensuring milestones are met and technical standards are maintained.

Process Compliance: Adhere to ITIL best practices to ensure consistent service delivery and high levels of user satisfaction.

Documentation: Create and maintain technical documentation and knowledge base articles to streamline future troubleshooting.

qualifications:

Technical Proficiency: Extensive experience supporting Windows 10 and 11 in a professional corporate setting.

Hands-on Expertise: Proven experience with hardware imaging, workstation setup, and physical inventory management.

Tool Experience: High level of familiarity with ServiceNow for ticket lifecycle management.

Process Knowledge: Strong understanding of ITIL principles (Incident, Problem, and Asset Management).

Communication Skills: Excellent oral and written communication abilities, with a focus on delivering high-quality customer service.

Organizational Skills: Ability to manage multiple priorities and projects simultaneously while maintaining an on-site presence five days a week.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.