Idealforce has contract position available immediately for a Technical Support - Senior Helpdesk Administrator to join our customer in Phoenix,AZ. This is Onsite Position.Please find below additional details about this job. Only Local Candidates are considered for this role.
Job Description
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.
Knowledge and Experience
• Minimum 3-5 years working experience in an IT field
• Customer service and interaction
• Intune
• O365 Experience (including OneDrive, Office products, SharePoint, etc.)
• Familiarity with software installation
• PowerShell commands and scripting experience
• Experience with Active Directory, DNS, and DHCP
• AWS SysOps and infrastructure/architecture
• PowerShell scripting and automation
• Palo Alto firewall
• IIS
• Intune Administration
Potential certs: AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs
Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.
THIRD PARTY CANDIDATES: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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