Tier 1 Help Desk

Location: Harrisburg, PA Salary: $15.00 USD Hourly - $18.00 USD Hourly Description: Our client is currently seeking a PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) Help Desk Analyst - Harrisburg, PA Role Overview We are seeking a Help Desk Analyst with at least 1 year of IT Service Desk or Call Center experience. The ideal candidate will be self-motivated, detail-oriented, and passionate about delivering excellent customer service. Required Qualifications IT Service Desk experience: 1+ year in I

Join a dynamic team in Harrisburg, PA, where your skills in customer service and IT support will make a significant impact. This operational role requires exceptional reliability and communication skills to contribute to the department''s success. ResponsibilitiesProvide technical assistance, support, and advice to end users for hardware, software, and systems via phone.Investigate and resolve computer software and hardware problems of users.Answer questions, applying knowledge of computer softw

We seek someone with customer service experience, people skills, prefer a team environment and have basic IT experience.This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. This is an operational-type job and reliability, and communication are key components to making the department successful. Required Skills: Experience with call tracking and ticketing software Attentive to details and ability to be resou

The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. Investigates and resolves computer software and hardware problems of users. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic pro