Job#: 3031501 Job Description: We are hiring Service Desk Coordinator!Role: Service Desk Coordinator (Tier 1)
Supporting: Large Financial Services Client
Location: Hybrid - Merrifield, VA
Assignment Type: Contract Only
Duration: Approximately 8-9 months
Role Overview:Ready to be on the front lines of enterprise technology? This is your opportunity to join a high-visibility Service Desk team where your work makes an immediate and meaningful impact. As the first point of contact for end users, you'll be a trusted problem solver. Owning technical issues from the initial call through resolution, delivering fast, thoughtful solutions, and creating positive user experiences every day.
This role is ideal for someone who thrives in a fast-paced environment, loves variety, and enjoys blending technical troubleshooting with top-tier customer service. You'll work across multiple systems, sharpen in-demand IT skills, and build a strong foundation in an enterprise setting all while driving first-contact resolution and high customer satisfaction for users who depend on you.
If you're energized by helping people, enjoy troubleshooting, and want a role where your skills and attitude truly matter, we'd love to hear from you. Apply today and take the next step in your IT support career.Key Responsibilities:- Respond to inbound calls to provide Tier 1 technical support and troubleshooting
- Support end users through web queues, outbound interactions, and email
- Leverage documentation and internal resources to resolve issues efficiently
- Accurately document work using standard PC applications (word processing, spreadsheets, databases)
- Escalate issues outside of scope in a timely manner
- Participate in weekly staff and mentor meetings
- Follow established IT practices, policies, and procedures
- Maintain strong adherence and accountability to support business success
Qualifications:- Knowledge and understanding of the information technology field
- Experience troubleshooting and resolving basic technical issues
- Exposure to enterprise systems and common IT terminology
- Strong verbal and written communication skills
- Ability to interact professionally with end users using strong soft skills
- Effective organizational, time management, and multitasking abilities
- Ability to work independently and collaboratively in a team environment
- Preferred: 3+ years of Tier 1 support or similar experience
- Preferred: Call center or front-line customer support experience
- Preferred: Familiarity with ITIL and ticketing tools such as ServiceNow
Compensation and Benefits: The pay rate for this position is between $25.00 and $29.55 per hour. Please note that the final rate may be contingent on experience and other factors.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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