Desktop Support and Logistics Technician

Job#: 3028597

Job Description:

For immediate response, please send to : WORD resume/Security+ CE and best time to speak!

JOB ID: 3028597

Position: Desktop Support and Logistics Technician

Location: Pentagon (100% ONSITE)

Duration: Long Term Contract (W2 Hourly)

Hours of Operation: Monday-Friday, normal business hours

Duration: Long Term Contract (July 2029)

Pay Rate: $37.76/hr. (BASE) + $5.09/hr. (SCA Rate) = $42.85/hr. (SET RATE)

**Accrued Sick Leave | Paid Federal Holidays | 80 hours of PTO after 12 Months**

MUST HAVES:

• Ability to obtain and maintain a DoD Secret Clearance (Can hold TS) | Security+ CE (please send copy)
• 3-4+ years of Desktop Deployment/Logistics experience
• Experience with ServiceNow or Remedy ticketing system

Job Summary

We are seeking a hands-on IT Desktop Support & Logistics Technician to support end users with day-to-day desktop needs while also managing IT equipment logistics and inventory. This is a hybrid role with desktop support as the primary responsibility and IT logistics as a secondary focus.

Key Responsibilities

Desktop Support (Primary)

• Desktop Support Team handles approximately 18,000 NIPR desktops, laptops, and tablets/iPads and iPhones; approximately 3,500-4,000 SIPR desktops; and all printers connected to the network
• Install, configure, and connect computers, monitors, KVMs, and related peripherals
• Support basic computer and networking setups, including device connectivity and workstation readiness
• Issue computers and IT assets to users, ensuring proper configuration and documentation
• Update and manage support tickets in ServiceNow or Remedy
• Participate in computer office standups and daily support coordination

IT Logistics & Asset Management (Secondary)

• Maintain accurate inventory of IT equipment and assets
• Track stock levels of monitors, laptops, peripherals, and related hardware
• Ensure proper storage, organization, and availability of IT equipment
• Support logistics-related tasks tied to onboarding, offboarding, and equipment refreshes

Required Qualifications: High School diploma or equivalent.

• Experience in desktop support or IT support roles
• Familiarity with computer hardware, peripherals, and basic networking concepts
• Hands-on experience setting up and connecting workstations and devices
• Strong organizational skills with attention to inventory accuracy
• Ability to work independently and manage multiple tasks in a hybrid environment

Preferred Qualifications

• Prior experience with IT asset management or logistics
• Comfortable discussing technical information with users and other support personnel.
• Ability to quickly learn new systems and IT concepts.
• Strong problem solving and decision-making skills.
• Ability to work autonomously as well as an integral member of a team.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.