DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Business System Analyst – ERP
Location: REMOTE
Duration: 12 Months
Role Overview
The Business Systems Analyst will own the ERP‑to‑Customer Portal integration requirements, acting as the primary liaison between Sage X3, a third‑party portal development vendor (Commerce Build), and internal teams. The role is highly technical and focused on data flow, documentation, and requirements validation, not change management or heavy configuration.
Project Scope & Phase
- Project is currently in Phase 1
- ERP (Sage X3) must stay ahead of portal development
- Goal is to align portal delivery with ERP Phase 2
- Analyst supports ERP → portal capability, not all eight Own Brand businesses directly
Systems & Tools in Scope
Core Systems
- ERP: Sage X3
- Customer Portal Platform: WordPress
- PIM: Salsify
- DAM: Digital Asset Management system
- Integrations: APIs and data mapping between systems
Tool Experience Expectations
- Tool‑specific expertise is less important than understanding how data flows across systems
- Jira & Confluence experience is strongly preferred
- Understanding of Scrum/Sprint cycles is a nice‑to‑have
Must‑Have vs Nice‑to‑Have
Must‑Haves
- Experience working in a technical software development environment
- Strong understanding of SDLC
- Ability to document ERP data structures and integrations
- Deep understanding of data flow and process mapping
- Ability to clearly articulate what ERP data is available, what it means, and how it’s used
- Strong written and verbal communication
- Detail‑oriented, self‑organized, self‑starter
Nice‑to‑Haves
- Sage X3 experience (initially discussed as nice‑to‑have but emphasized as very beneficial)
- Jira & Confluence hands‑on experience
- Scrum/Agile environment experience
- Digital/web platform exposure (customer portals, websites)
Day‑to‑Day Responsibilities
- Elicit and document requirements related to ERP → portal integration
- Translate requirements into Jira work items
- Serve as the bridge between ERP capabilities and portal functionality
- Validate completed work against requirements (light review; QA owns formal testing)
- Minimal change management responsibilities
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