SAP S/4 HANA Service Management - Customer Service (CS)

Location: Remote, US

Mode: Contract

Role Overview

The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.

Key Responsibilities

    •    ECC to S/4HANA Conversion Support
    •    Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
    •    Business Process Analysis
    ◦    Analyze current ECC service management business processes.
    ◦    Identify S/4HANA simplifications and changes.
    ◦    Recommend process improvements or redesign.
    ◦    Support Fit-Gap workshops with business stakeholders.
    •    Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.
    ◦    PM (Plant Maintenance)
    ◦    SD (Sales & Distribution)
    ◦    MM (Materials Management)
    ◦    FI/CO
    ◦    CRM / FSM (if integrated)
    •    Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contractions, notifications.
    •    Work with migration tools
    •    Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
    •    Documentation - Create functional design documents: FS, FDD, Configuration documentation.  Maintain Solution Manager / ChaRM documentation.

Required Skills:

    •    SAP Functional Skills
    ◦    Strong experience in SAP Customer Service (CS) / Service Management
    ◦    Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing
 
   •    S/4HANA Knowledge
    ◦    Understanding of S/4HANA simplification items
    ◦    Familiarity with SAP Readiness Check 2.0
    ◦    Experience with Maintenance Planner
   
 •    Experience Requirements
    ◦    6–10 years SAP experience
    ◦    At least 1 SAP CS implementation
    ◦    Experience in S/4HANA conversion projects (Brownfield preferred)
    ◦    Exposure to integration with PM / SD / MM