Tech Writer

Job#: 3020703

Job Description:

Role Summary: Tech Content Writer (Onshore)

KeyBank is seeking a junior-mid-level Technical Content Writer to support API and microservices documentation efforts within an Agile product team. The resource will work on-site in one of Key's approved hub locations and collaborate closely with the Lead Tech Content Writer, Product Owners, and API engineering teams.

This will be a 1-year contract with potential extension, likely processed through Workspan.

Core Responsibilities

• Create and maintain API documentation and technical content for new and existing features..docx&action=default&mobileredirect=true).docx&action=default&mobileredirect=true)
• Document microservices, integrations, and product features using tools such as Confluence or similar documentation platforms (specific tools not mandated)..docx&action=default&mobileredirect=true)
• Participate as a full member of an Agile scrum team, receiving user stories/tasks and delivering documentation aligned with sprint cycles..docx&action=default&mobileredirect=true)
• Collaborate regularly with the Lead Tech Content Writer for reviews, quality checks, and alignment on documentation standards. Similar to developers going to leads for code review..docx&action=default&mobileredirect=true)
• Work independently on assigned tasks but present deliverables for stakeholder review..docx&action=default&mobileredirect=true)
• Support API-focused product initiatives and ensure documentation is accurate, clear, and usable for internal teams and consumers..docx&action=default&mobileredirect=true).docx&action=default&mobileredirect=true)

Required Skills & Must-Haves

• Hands-on API documentation experience (non-negotiable). The resource must already understand what APIs do-minimal training..docx&action=default&mobileredirect=true)
• Experience documenting microservices..docx&action=default&mobileredirect=true).docx&action=default&mobileredirect=true)
• Experience using Confluence or similar documentation tools (flexible on which tool)..docx&action=default&mobileredirect=true)
• Ability to work in an Agile environment and follow defined processes..docx&action=default&mobileredirect=true).docx&action=default&mobileredirect=true)
• Strong written communication skills and comfort integrating with business & technical teams. (Implied from need for communication & review processes.)
• 2-5 years of relevant experience (junior to mid-level).

Nice-to-Haves

• Banking or financial industry experience is helpful but not required..docx&action=default&mobileredirect=true).docx&action=default&mobileredirect=true)

Experience Level

• 2-5 years of relevant experience (junior to mid-level).
• Not looking for a senior or lead-they already have a Lead Tech Content Writer in place..docx&action=default&mobileredirect=true).docx&action=default&mobileredirect=true)

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.