Senior Primary Support Engineer – PeopleSoft HCM (Canadian Payroll)

Remote in Ottawa, ON, CA • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Component Interface
  • C++
  • Conflict Resolution
  • Data Link Layer
  • Data Analysis
  • Insurance
  • Finance
  • Managed Services
  • Interfaces
  • Network Layer
  • PeopleCode
  • Payroll
  • Production Support
  • Problem Solving
  • Regulatory Compliance
  • SQL
  • Taxes
  • ROOT
  • PeopleTools
  • PeopleSoft

Summary

We are seeking a Senior Primary Support Engineer with deep expertise in PeopleSoft HCM, specifically Canadian Payroll, to join a high-performing support team. This role requires a hands-on expert who can troubleshoot complex payroll issues, analyze system defects, and ensure accurate Canadian tax calculations and compliance.

The ideal candidate is a seasoned professional with strong functional and technical capabilities, capable of working independently in a fast-paced production support environment.


Key Responsibilities

  • Provide L2/L3 production support for PeopleSoft HCM – Canadian Payroll
  • Troubleshoot and resolve complex payroll processing issues, including tax, deductions, and retro calculations
  • Analyze and validate Canadian payroll tax calculations (federal, provincial, CPP, EI, etc.)
  • Investigate and resolve issues related to payroll cycles, year-end processing, and ROE
  • Work on bug fixes, enhancements, and root cause analysis
  • Collaborate with functional teams, HR, and finance stakeholders to resolve payroll discrepancies
  • Support patching, tax updates, and legislative changes for Canadian payroll
  • Perform data analysis using SQL queries to troubleshoot and validate payroll data
  • Document issues, solutions, and processes for knowledge sharing
  • Ensure SLAs are met and provide timely updates to stakeholders

Required Skills & Experience

  • 8+ years of experience with PeopleSoft HCM
  • Strong hands-on experience in Canadian Payroll module
  • Deep understanding of Canadian payroll legislation and tax calculations:
    • Federal & Provincial taxes
    • CPP (Canada Pension Plan)
    • EI (Employment Insurance)
    • Year-end processing (T4, RL-1, etc.)
  • Proven experience in production support / troubleshooting roles (L2/L3)
  • Strong knowledge of PeopleTools (Application Designer, PeopleCode, Query, Component Interface)
  • Ability to write and analyze SQL queries
  • Experience with payroll interfaces and integrations
  • Strong analytical and problem-solving skills

Nice to Have

  • Experience with PeopleSoft Fluid
  • Prior experience supporting multi-country payroll environments
  • Exposure to tax updates and compliance changes in Canada
  • Experience working in managed services or AMS environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91125094
  • Position Id: 8928878
  • Posted 5 hours ago
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