Senior Primary Support Engineer – PeopleSoft HCM (Canadian Payroll)

We are seeking a Senior Primary Support Engineer with deep expertise in PeopleSoft HCM, specifically Canadian Payroll, to join a high-performing support team. This role requires a hands-on expert who can troubleshoot complex payroll issues, analyze system defects, and ensure accurate Canadian tax calculations and compliance.

The ideal candidate is a seasoned professional with strong functional and technical capabilities, capable of working independently in a fast-paced production support environment.

Key Responsibilities

• Provide L2/L3 production support for PeopleSoft HCM – Canadian Payroll
• Troubleshoot and resolve complex payroll processing issues, including tax, deductions, and retro calculations
• Analyze and validate Canadian payroll tax calculations (federal, provincial, CPP, EI, etc.)
• Investigate and resolve issues related to payroll cycles, year-end processing, and ROE
• Work on bug fixes, enhancements, and root cause analysis
• Collaborate with functional teams, HR, and finance stakeholders to resolve payroll discrepancies
• Support patching, tax updates, and legislative changes for Canadian payroll
• Perform data analysis using SQL queries to troubleshoot and validate payroll data
• Document issues, solutions, and processes for knowledge sharing
• Ensure SLAs are met and provide timely updates to stakeholders

Required Skills & Experience

• 8+ years of experience with PeopleSoft HCM
• Strong hands-on experience in Canadian Payroll module
• Deep understanding of Canadian payroll legislation and tax calculations:
  • Federal & Provincial taxes
  • CPP (Canada Pension Plan)
  • EI (Employment Insurance)
  • Year-end processing (T4, RL-1, etc.)
• Proven experience in production support / troubleshooting roles (L2/L3)
• Strong knowledge of PeopleTools (Application Designer, PeopleCode, Query, Component Interface)
• Ability to write and analyze SQL queries
• Experience with payroll interfaces and integrations
• Strong analytical and problem-solving skills

Nice to Have

• Experience with PeopleSoft Fluid
• Prior experience supporting multi-country payroll environments
• Exposure to tax updates and compliance changes in Canada
• Experience working in managed services or AMS environments