Desktop Support Level 2

Description

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at ****

We are looking for an experienced Desktop Support Level 2 specialist to join our team in Woodland Hills, CA. The ideal candidate will have a solid background in troubleshooting software and hardware issues, as well as proficiency with tools like Active Directory and Azure AD. This position is 5 days a week on-site in Woodland Hills, CA.

Responsibilities:

Provide advanced desktop support, resolving technical issues related to Windows operating systems and Microsoft Office applications.

Diagnose and troubleshoot audio and video problems, including Teams call functionality.

Manage and maintain Active Directory and Azure AD, ensuring proper functionality and user access.

Utilize ticketing systems to track, document, and resolve support requests efficiently.

Configure and deploy hardware and software for Windows desktops, Mac computers, and mobile devices.

Maintain and support Apple devices, including iPhones and iPads, ensuring seamless operation.

Address network-related issues and assist with Cisco and Citrix technologies as needed.

Perform system updates, installations, and configuration management to optimize performance.

Collaborate with team members to implement solutions and improve overall IT service delivery.

Provide guidance and training to end-users on proper equipment usage and software functionality.

Requirements

Minimum of 3 years of experience in desktop support or a related IT role.

Strong knowledge of Active Directory, Azure AD, and configuration management.

Proficiency in troubleshooting Windows desktops, Microsoft Office applications, and audio-visual systems.

Experience with ticketing systems to manage and resolve support requests.

Familiarity with hardware and software deployments for various devices, including Apple and Android.

Understanding of Cisco and Citrix technologies for network and system support.

Ability to work with both Mac and Windows operating systems.

Excellent problem-solving skills and the ability to communicate effectively with end-users.

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at ****

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