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RMA Analyst

Hybrid in Sunnyvale, CA, US • Posted 3 days ago • Updated 3 days ago

Contract W2

6 Months

Occasional Travel Required

Hybrid

$50 - $55/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

RMA
Returns
Recommerce
Supply Chain
Inventory
Jira
ERP
Oracle
AI

Summary

Summary:

We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:

Processing RMAs and analyzing driving factors for returns
Partnering with service centers to resolve return-related issues
Resolving discrepancies via Jira cases with service centers
Validating returns and ensuring data accuracy
Filing disputes for all retail customers through their portals and processes
Identifying opportunities for process automation and efficiency improvements
Leveraging AI tools to streamline returns workflows and reporting

Must-Have Hard Skills:

Experience using ERP systems, ideally Oracle
Background in consumer electronics retail operations
Strong analytical skills with ability to identify root causes of returns
Strong experience with process automation and workflow optimization
Familiarity with AI-powered productivity tools
Proficiency in Jira or similar case management systems
Retail compliance and dispute resolution

Additional Information:

Surrounding Team & Key Projects: Support our retail channel operations team in the AR/VR industry
How will performance be measured? Meeting deadlines, executing tasks with accuracy, etc
Required YOE: 6-8 years of experience in RMA processing and returns analysis
Degree/Certifications: Bachelor's degree in applicable field that aligns with a supply chain analyst
Interview Process: 1-2 Rounds (Behavioral + Presentation)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123373
Position Id: SUC_NAM_708
Posted 3 days ago

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