Summary
· Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination.
· Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research.
· Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations.
· Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives.
· Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed.
Qualifications
· 12+ years’ experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred.
· Proven ability to write clear requirements, user stories, and acceptance criteria.
· Experience supporting cross functional delivery with engineering and operations (requirements to deployment).
· Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools).
· Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels.
· Familiarity with Agile practices and backlog management.
Preferred qualifications
· Experience with legacy system rationalization, migration planning, or integration mapping.
· Knowledge of insurance billing platforms or payments integrations (OneInc, CollectOne, Adyen).
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