Technical Support Ana;yst (MacOS, iOS)

Description

We are looking for an experienced Technical Support Analyst to join our team on a contract basis. In this role, you will provide technical assistance and support across two locations, ensuring smooth operation and resolution of IT-related issues. This position requires a proactive individual with strong problem-solving skills and expertise in Apple devices and systems.

Responsibilities:

Deliver Tier I helpdesk support to users across two sites, addressing technical issues promptly and effectively.

Diagnose and troubleshoot hardware, software, environmental, and user-related problems, collaborating with vendors when necessary.

Conduct research on unresolved issues and propose solutions to improve user experience.

Manage device lifecycles, including acquisition, deployment, collection, erasure, and sale.

Perform repair and maintenance tasks for various equipment and technical services, such as printers.

Create and update documentation for procedures and practices to ensure consistency and efficiency.

Promote the continuous enhancement of technology support processes.

Handle additional duties as needed to support the IT team and organizational goals.

Requirements

Proficiency with Apple hardware, including Mac computers and iPads, as well as software like macOS, iPadOS, and tvOS.

Familiarity with Google Workspace for Education and IT ticketing systems, such as Incident IQ.

Experience with mobile device management tools and printer management systems.

Strong troubleshooting skills to identify and resolve technical issues effectively.

Ability to manage service desk tickets with attention to detail and urgency.

Knowledge of best practices for documenting IT processes and procedures.

Excellent communication skills to collaborate with users and team members.

Capability to work independently and prioritize tasks in a dynamic environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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