Account Service Manager (ASM)

Job Title: Account Service Manager (ASM)
Location: Remote
Position Type-Full-time / W2 - with Infinite Computer Solutions Experience: 3+ Years (Preferred)
Must have financial services or the banking industry.

Job Summary:

Bank is seeking a high-performing Account Service Manager (ASM) to support client strategic goals and deliver an exceptional service experience. The ASM will serve as the primary point of contact for managing operational relationships, ensuring client satisfaction, and driving service excellence. This role requires strong relationship management, operational oversight, and the ability to collaborate effectively with internal teams and client stakeholders.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, managing day-to-day operational relationships.
• Drive client satisfaction by ensuring high-quality service delivery and proactive communication.
• Partner closely with Account Executives on account planning and client strategy.
• Develop a deep understanding of Bank Digital Payments products and client-specific solutions.
• Prepare and deliver operational reviews, performance reports, and SLA/KPI metrics.
• Lead post-implementation onboarding and establish ongoing support expectations.
• Facilitate and participate in client meetings, including occasional on-site visits.
• Identify and recommend process improvements and cost-saving opportunities.
• Manage and resolve client cases, incidents, and inquiries, ensuring accurate documentation.
• Provide ongoing guidance to internal and cross-functional teams to align with client needs.
• Participate in on-call rotation to support production incidents.

Required Qualifications:

• Bachelor s degree in a relevant field.
• Proven experience in account management or client services.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.).
• Excellent presentation and communication skills.
• Strong relationship-building and stakeholder management abilities.
• Self-motivated with the ability to work independently.
• Strong analytical mindset with an aptitude for technology and data tools.
• Ability to engage and influence senior stakeholders/executives.

Preferred Qualifications:

• 5+ years of B2B support or client-facing experience.
• Experience in the financial services or banking industry.
• Knowledge of banking operations and ACH transaction flow.
• Experience working with digital payment platforms.

Key Competencies:

• Client-focused mindset with a proactive approach
• Strong organizational and multitasking abilities
• Leadership through influence and collaboration
• Attention to detail and commitment to quality
• Ability to perform under pressure and manage priorities