Senior Application Support Analyst (Tier 2 / 3)

Join a fast-growing SaaS company as a Senior Technical Customer Support Lead in a fully onsite role located in downtown Dallas, working five days a week. This organization is building a modern, AI-powered Video Surveillance as a Service (VSaaS) platform that leverages existing infrastructure to deliver real-time business intelligence through edge computing, cloud services, and AI models. You'll own, scale, and elevate the global customer support function, delivering an exceptional, enterprise-gr

This is a senior, hands-on Customer Support leadership role for a fast-growing Saas AND VSaas company headquartered in Downtown Dallas. You'll own the global customer support function end-to-end, leading day-to-day operations, managing escalations, and scaling people, process, and tooling as the platform and customer base grow. This role is fully onsite and highly visible across Product, Engineering, Cloud Ops, and Customer Success. This is not a "keep-the-lights-on" support role. You'll be buil

Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaborati