Senior Systems Specialist

Brentwood, TN, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Technical Support
  • Supervision
  • Distribution
  • Network
  • Computer Science
  • Computer Troubleshooting
  • Service Desk
  • Microsoft
  • Microsoft Exchange
  • Microsoft Outlook
  • Remote Support
  • Network Security
  • Microsoft Servers
  • Problem Solving
  • Conflict Resolution
  • Management
  • Life Insurance
  • Recruiting
  • Artificial Intelligence
  • Privacy
  • Help Desk

Summary

IDR is seeking a Senior Systems Specialist to join one of our top clients for a remote opportunity. This role involves providing technical support and troubleshooting for various IT systems within a dynamic organization operating in the technology and services industry.

Position Overview for the Senior Systems Specialist
  • Accepts end user incidents and requests via email or phone, providing timely resolutions.
  • Gains thorough knowledge of several custom business line applications critical to daily operations.
  • Addresses and documents issues, develops solutions, and collaborates with the team to resolve incidents.
  • Mentors junior specialists and provides supervisory guidance as needed.
  • Coordinates setup and distribution of network, application, and folder security credentials.

Requirements for the Senior Systems Specialist :
  • Associate\'s degree in Computer Science from an accredited college/university.
  • 6+ years of computer troubleshooting experience, including 4+ years of Service Desk Support.
  • Strong proficiency with Microsoft applications, including Exchange/Outlook maintenance and user setup.
  • Experience with remote troubleshooting, network security, and Microsoft server issues.
  • Strong troubleshooting and problem-solving abilities, with the capacity to manage multiple tickets while meeting SLAs.

What\'s in it for you?
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.
#LI-ONSITE

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Specialist, Location: Brentwood, TN - 37024
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: pandfeed
  • Position Id: 604159182
  • Posted 1 hour ago
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