Senior Business Analyst strong Exp. with Ontario Public Service/Public Sector ; Canadian Citizens / P.R
10+ Months
Toronto, ON (5 Days Onsite)
Prior OPS (Ontario Public Service) or Public Sector Experience
Role overview:
- Lead business analysis on medium to large initiatives within OPS/public sector environments, translating business needs into actionable requirements and deliverables that align with enterprise architecture and policy standards.
- Drive discovery, process improvement, and iterative delivery while partnering with product, design, architecture, and technical teams.
Key responsibilities:
- Plan and facilitate stakeholder interviews, workshops, and discovery sessions; define scope, objectives, and success metrics.
- Elicit, analyze, and document requirements; produce user stories with acceptance criteria, BRDs/FRDs, and maintain full traceability.
- Map current and future state processes; perform business process reengineering; document business rules and decision logic.
- Partner with Product Owner on backlog management, prioritization, and MVP definition; participate in Agile ceremonies and iterative planning.
- Support UX and service design activities (personas, journey maps, wireframes) and collaborate on functional and technical designs.
- Align solutions to enterprise business architecture concepts; collaborate with solution/data architects on integration and data needs.
- Develop end-to-end business cases (problem/opportunity, options analysis, costs/benefits, risks, ROI/NPV, implementation roadmap).
- Support test planning and UAT (scenarios, acceptance criteria, defect triage) and contribute to change management and readiness.
- Prepare executive-ready presentations and artifacts for governance and steering committees.
Must-have qualifications:
- Previous Ontario Public Service (OPS) or Canadian public sector experience delivering projects.
- 5+ years as a Business Analyst on medium/large-scale initiatives.
- Strong requirements elicitation, stakeholder engagement, and workshop facilitation skills.
- Proven experience in business process reengineering, business rules documentation, and process modeling (e.g., BPMN).
- Hands-on Agile experience, including user stories, acceptance criteria, backlog refinement, and iterative delivery.
- Demonstrated support for UX, functional, and technical solution design.
- Solid understanding of enterprise business architecture concepts and alignment practices.
- Track record developing comprehensive business cases end-to-end.
- Excellent communication, analytical thinking, and documentation skills.
Assets/nice to have:
- Familiarity with OPS/I&IT standards and public sector governance (e.g., Treasury Board/MBC directives, GO-ITS), privacy (FIPPA), and accessibility (AODA).
- Experience across domains such as health, justice, social services, or transportation.
- Exposure to integration and data initiatives (APIs, data modeling), and non-functional requirements.
- Proficiency with tools such as Jira/Confluence or Azure DevOps; Visio/Lucidchart; BPMN tools; Figma/Balsamiq; basic SQL for data validation.
- Certifications: CBAP/CCBA, PMI-PBA, Scrum/Agile (PSPO/CSPO), TOGAF or enterprise architecture credentials.
- Experience with procurement (RFPs, SOWs) and benefits realization planning.
Education:
- Degree or diploma in Business, Information Systems, Public Administration, or a related field; equivalent experience considered.
