Job#: 3039382 Job Description: Business Systems Analyst / Project Manager III - Program GovernanceOverviewThe Business Systems Analyst / Project Manager III (Program Governance) supports program-level execution by managing intake, coordination, and governance processes across a portfolio of initiatives.
This role does not lead individual projects or work directly with development teams. Instead, it ensures consistency, compliance, and operational rigor across programs by supporting Project and Program Managers through structured governance, reporting, and coordination activities.
The position plays a critical role in maintaining visibility, organization, and adherence to established delivery frameworks within a hybrid Agile/Waterfall environment.
Key ResponsibilitiesProgram Governance & Intake Management- Manage and organize incoming project requests, ensuring completeness and alignment with governance requirements
- Maintain centralized intake tracking and prioritization across initiatives
- Ensure all requests follow standardized processes, templates, and approval workflows
Change Management & Operating Cadence- Coordinate and facilitate recurring Change Request (CR) meetings and program syncs
- Track and document decisions, approvals, and action items from governance forums
- Ensure change requests are reviewed, approved, and executed in accordance with governance standards
Program Coordination & Support- Support Program Managers and Project Managers by maintaining program-level organization and documentation
- Monitor adherence to established governance frameworks, methodologies, and processes
- Help ensure consistency across project artifacts, reporting, and delivery practices
Reporting & Documentation- Compile and maintain governance artifacts including:
- Project intake logs
- Change request trackers
- Meeting notes and decision logs
- Provide structured updates to support program-level reporting and leadership visibility
- Ensure documentation is accurate, up-to-date, and audit-ready
Process Compliance & Continuous Improvement- Enforce adherence to existing program governance models and standards
- Identify gaps or inefficiencies in governance processes and recommend improvements
- Drive consistency in how programs are managed, tracked, and reported across teams
Stakeholder Coordination- Serve as a coordination point across Program Managers, Project Managers, and business stakeholders
- Facilitate communication and alignment through structured governance forums
- Ensure stakeholders are informed of timelines, decisions, and dependencies
Required Qualifications- 5-8+ years of experience in business analysis, project coordination, or program support roles
- Strong experience supporting program governance, PMO functions, or project intake processes
- Familiarity with hybrid Agile/Waterfall environments
- Demonstrated ability to manage multiple workstreams in a structured environment
- Strong organizational, documentation, and facilitation skills
Technical Skills:- Microsoft Office Suite (Excel, PowerPoint, Word)
- Experience maintaining trackers, logs, and governance artifacts
- Familiarity with project tracking tools (e.g., MS Project, Jira, Smartsheet, or similar)
Preferred Qualifications- Experience in customer operations, service, or high-volume operational environments
- Prior experience supporting large-scale program or PMO governance functions
- Exposure to AI-enabled productivity tools (e.g., ChatGPT) for documentation and reporting efficiency
- Experience working within structured enterprise governance models
Key Traits for Success- Highly detail-oriented with strong organizational discipline
- Process-driven mindset with a focus on consistency and compliance
- Strong facilitator capable of running structured meetings and tracking outcomes
- Clear and concise communicator across diverse stakeholder groups
- Ability to operate effectively in a support role without direct ownership of delivery
Scope & Impact- Supports governance across a portfolio of multiple programs and initiatives
- Enables Program and Project Managers to execute effectively through structured coordination and compliance
- Direct impact on program transparency, consistency, and operational efficiency
- Critical role in maintaining governance integrity across complex, multi-team environments
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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