Annuity Help Desk Analyst (Business Analyst I)
We are seeking an Annuity Help Desk Analyst to support annuity operations and business users by troubleshooting issues, answering questions, and providing ad hoc audits. This role blends customer support, business analysis, and basic system testing to help Annuity Operations to run as efficiently as possible. Knowledge of annuity processing is a plus.
This position is available on site in League City, TX.
Key Responsibilities
- Serve as the first point of contact for annuity system and process questions; triage, troubleshoot, and resolve help desk tickets within established service levels.
- Partner with annuity operations, Agile Release Trains, and other stakeholders to understand issues, clarify requirements, and drive solutions.
- Document problems clearly (steps to reproduce, expected vs. actual results, impacted users/processes) and communicate status updates to requestors.
- Provide user support including training, job aids, and knowledge base updates; identify recurring issues and recommend process improvements.
- Maintain effective working knowledge of annuity products, administrative processes, and upstream/downstream impacts (e.g., Marketing, Actuarial, Controllers).
Required Qualifications
- Bachelor's degree (or relevant equivalent experience).
- 2-4 years of relevant experience in a help desk, Annuity operations support, business analysis, insurance/financial services, or related environment.
- Ability to communicate clearly with both technical and non-technical users; strong customer service and follow-through.
- Ability to learn and apply knowledge of annuity processes, data structures, and system workflows.
- Comfort working independently with general direction on new assignments; able to manage multiple priorities.
Preferred Qualifications - Fundamental knowledge of annuity products, principles, and practices.
- Experience supporting policy administration systems and/or rules-based configuration tables.
- Familiarity with reporting and BI tools (e.g., Power BI) and comfort validating data and report outputs.
- Familiarity with ServiceNow ticketing system.
- Experience writing job aids, FAQs, or knowledge base articles.
Additional Information Job titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future.
This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National.
American National offers a comprehensive benefits package supporting employees' health, financial security, and well?being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company?funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people?first culture that values flexibility, work?life balance, professional growth, and a casual dress environment.
American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We're committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people?centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future. Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram .
Hiring Practices American National's recruitment policies help us place individuals in a timely and efficient manner, and only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application by logging into their account.
While candidates may choose to use artificial intelligence (AI) tools for personal interview preparation, the use of AI or automated tools is not permitted during any live or recorded interview, assessment, or at any stage of the application process where original candidate responses are required. Candidates are expected to represent their own qualifications, skills, and experiences throughout the hiring process. American National does not accept unsolicited resumes or candidate submissions from third?party recruitment agencies without a valid, signed agreement in place, and no fees will be paid for unauthorized submissions. Additionally, American National's ability to sponsor employment?based immigration authorization is limited and available only for certain positions based on business needs and role requirements.
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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