AV Support Engineer With Poly and Crestron Exp is Must - Need locals in Newjersey

Job Title: AV Support Engineer With Poly and Crestron Exp is Must - Need locals in New Jersey
Location: Princeton, NJ
Client: Genmab
Duration: Long Term.

Qualifications

Experience and Skills

• Hands-on experience supporting AV systems and Microsoft Teams meeting environments.

• Experience supporting live production environments, including event preparation, rehearsals, and real-time AV troubleshooting.

• Working knowledge of Crestron, Poly, and basic AV networking.

• Experience with ServiceNow, ticket ownership, SLAs, and service performance reporting.

• Experience supporting executives and high-profile meetings with professionalism and discretion.

• Strong communication, troubleshooting, and stakeholder management skills.

Personal Attributes

• Calm under pressure and confident in taking ownership.

• Proactive in addressing issues, asking questions, and seeking support when needed.

• Strong team player who collaborates effectively across locations and time zones.

• Detail-oriented, accountable, and focused on the user experience.

Responsibilities

Key Responsibilities

• Independently conduct activities related to projects/processes within assigned area of engineering/IT.

• Participate in interactions with internal and external stakeholders to address issues and needs related to own area.

• Assist in optimization of standardized/pre-described engineering processes in assigned area.

• Periodically present results to team in project meetings.

• Support Microsoft Teams, Teams Rooms, Crestron, and Poly devices.

• Prepare and support business and executive meetings, including pre-meeting checks, rehearsals, and live troubleshooting.

• Perform daily meeting room sweeps, preventive maintenance, and approved software and firmware updates.

• Manage ServiceNow incidents and requests, maintaining accurate tickets and meeting agreed SLAs and KPIs.

• Maintain AV inventory, asset records, and support documentation.

• Coordinate with vendors for repairs, replacements, installations, and escalations.

• Collaborate with Facilities, business stakeholders, and global IT teams to resolve issues and improve service reliability.

Working Arrangement

Onsite, with flexibility to support critical meetings outside standard hours when required.

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Thanks & Regards,
Vimal Kumar
Email: