Position: Sr. Engineer, Audio/Video, Telephony & Mobility
Location: Florham Park, NJ 07932
Hiring: Fulltime with Hexaware Technologies.
Position Summary:
This role owns the technical depth behind AV, telephony, and mobility environment - system stability, testing, and training. You'll design and support conference room AV systems, maintain phone and UC platforms through our migration off legacy infrastructure, and manage the provisioning, security, and lifecycle of mobile devices. The focus is on building reliable, well-tested systems and training the broader support team to troubleshoot and maintain them. Some travel is required for installs, events, and cutover support.
Key Responsibilities:
Audio/Video & Meeting Rooms:
- Design, install, and maintain the AV setup in conference rooms, boardrooms, and huddle spaces - Microsoft Teams Rooms, Cisco Webex, and the Crestron and Extron gear behind them.
- Run day-to-day administration of the video conferencing tenant(s): provisioning, monitoring room health, and managing hardware through its lifecycle.
- Test and validate AV systems ahead of executive meetings, town halls, live webcasts, and other high-visibility events to catch issues before they surface and train the Service Desk team on first-line troubleshooting.
- Write and maintain the SOPs that keep AV deployments consistent from site to site.
Telephony & Unified Communications:
- Keep our UC/telephony platforms running - Teams Phone, Cisco Call Manager while it's still in place, SIP trunking, Direct Routing/Operator Connect.
- Work alongside the Telecom Engineer on the voice migration - cutovers, dial plan changes, and decommissioning old systems.
- Test and validate UC/telephony changes and cutovers before go-live, and troubleshoot call quality and connectivity issues as they come up.
- Help move life-safety and emergency POTS lines to POTS in a Box without losing E911 compliance along the way.
- Keep dial plans, configs, and telephony documentation current, and train the broader support team on telephony troubleshooting and escalation.
Mobility & Device Management:
- Administer our MDM/MAM platform (Intune or similar) - provisioning, compliance, and security policy.
- Own the mobile and endpoint device lifecycle: ordering, provisioning, refresh cycles, and retirement.
- Track Telecom Expense Management - review carrier bills, catch overspend, find savings.
- Enforce device policy and monitor compliance across both corporate-owned and BYOD mobile devices.
- Train support staff on mobility troubleshooting and device management procedures.
Vendor & Project Work:
- Coordinate directly with AV, UC, carrier, and mobility vendors on installs, refreshes, and service issues.
- Help build and track project plans and KPIs for AV, telephony, and mobility work.
- Flag and report cost savings as old systems and lines get retired.
- Work with the Collaboration & Digital Experience team so AV, telephony, and mobility tools fit cleanly into the Teams/Microsoft 365 experience.
- Coordinate with Networking on bandwidth and site readiness before AV/UC rollouts.
- Partner with the Service Desk Manager to equip the front-line support team with the documentation, training, and escalation paths they need for executive and leadership-facing issues.
Qualifications:
- Bachelor's degree in IT, Telecommunications, or related field, or equivalent hands-on experience.
- 5+ years hands-on experience in enterprise AV, conferencing, and/or telephony.
- Real experience with room systems (Teams Rooms, Cisco WebEx) and AV control gear (Crestron, Extron).
- Working knowledge of enterprise telephony/UC (Cisco Call Manager, Teams Phone, SIP trunking).
- Experience with MDM/MAM (Intune or similar) and device lifecycle management.
- Strong testing and validation discipline, with the ability to train and mentor other team members on AV, UC/telephony, and mobility systems.
- Strong vendor coordination and documentation skills.
- Able to travel to sites as needed for installs, events, and cutovers.
