Desktop Support Technician

Description
We are looking for 2 qualified Tier I Technical Support resources to join their team on a contract to hire. One person will support main campus and the other person will support the offsite clinic locations and be required to travel.
Requirement of 2 years' IT experience (if they have Associates or Bachelor's, they would need only 1 year of experience). They can make some exceptions on that depending on education. They would really like candidates that have at least 1 year of IT experience even with either degree.
The PC Tech team provides tier I support tickets that are escalated from the Helpdesk and will be customer facing. Candidates need to have a familiarity with hardware. They will follow a centralized processes for building out laptops, desktops, and thin clients. They are heavy on thin clients (Editing, configuring, setting it up.) They have wall cabinets (cabinet mounts on wall with motor that goes up and down, keyboard tray that comes up and down). Those are inside patient rooms. WOW's. iPhones. Need to be able to look up machines in Active Directory, OU associations, etc.
Windows 10/11 environment. FMOL uses ServiceNow ticketing system. This position will start off focused on tickets to get them acclimated to the environment, and techs can also volunteer for certain projects as well.
Offsite Team -
The offsite position is doing the same type of work but for their ambulatory/outpatient sites (aka clinics).
Offsite team is separate from the onsite team. Currently a team of 7 on the offsite team with a supervisor. Team handles from New Rhodes to Donaldsonville. Each tech is assigned a zone within this territory. There is a set schedule, and the team knows where they are going. The team will come into the office at main campus first. Ttake calls, troubleshoot remotely if possible, and then go out into the field if needed. All hardware and technologies are standardized across the board at all FMOL hospitals and clinics. The clinics are typically open from 7:30am - 5pm. Should not be any after hours or weekend work. This team typically works from 8am-4:30pm.
Skills
Desktop, Troubleshooting, Hardware, Active directory, Technical support, Office 365, Deployment, Customer service, Imaging, Ticketing system, Install, Outlook, Printers, Servicenow, Hardware support, Microsoft office, Desktop hardware, Windows 10, Help desk support, Phone support
Top Skills Details
Desktop,Troubleshooting,Hardware,Active directory,Technical support,Office 365,Deployment,Customer service,Imaging,Ticketing system,Install,Outlook,Printers,Servicenow,Hardware support,Microsoft office,Desktop hardware
Additional Skills & Qualifications
Communication, Documentation and coordination are key. They need to be organized and have the ability to be pulled into many different directions daily.
Will have to go into a patient room from time to time and must be comfortable with that. Sometimes also have to go into an operating room. Try to avoid it at all costs and try to send more seasoned FTE's but it's possible. - Very fast paced, a lot of devices. Will also have to know how to use basic tools to assemble hardware devices.
Job Type & Location
This is a Contract position based out of Baton Rouge, LA.
Pay and Benefits
The pay range for this position is $12.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Baton Rouge,LA.
Application Deadline
This position is anticipated to close on Apr 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.