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AI Product Owner Contact Center - Remote (Some Travel required)

Remote • Posted 16 hours ago • Updated 16 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

Occasional Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

AI Product Owner
IVR
chatbot
Conversational AI
Conversation Design
Google's contact center
Contact Center

Summary

Role: AI Product Owner Contact Center

Location: Stamford, CT (Remote)

Duration: 12+ Months

Note: Candidates need to travel 1 2 times per month to Denver, CO (required).

Qualifications:

Contact center experience focused on customer-facing experiences, not back-end systems (e.g., Pega).
Experience designing conversational flows, including deterministic bots/IVR and digital self-service journeys.
Product Owner experience (not project management), with strong business analysis and data-driven decision-making skills.
Ability to analyze call volume, business rules, and operational data to make informed product decisions.

Nice to Have:

Experience with Google's contact center platform
Experience is telco is a plus

In compliance with the salary transparency law, the expected pay range for this role is $55-60/hr. Actual compensation depends on experience and interview evaluation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120856
Position Id: 8971613
Posted 16 hours ago

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AI Product Owner Contact Center - Remote (Some Travel required)

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