IT Support Specialist

Description
Customer-focused IT Support Specialist responsible for providing end-to-end technical support across desktop, mobile, and network environments. This role troubleshoots and resolves user issues, collaborates with cross-functional teams, and ensures timely service delivery in line with SLAs. Ideal candidates bring strong problem-solving skills, clear communication, and a proactive approach to improving user experience and support processes.
Description
Resolve assigned tickets using strong problem-solving and troubleshooting skills
Escalate complex issues and partner with Sr. Support Specialists when advanced expertise is required
Collaborate effectively with team members to ensure timely issue resolution
Partner with IT leadership to understand customer needs, support priorities, and service expectations
Follow established IT Support processes and contribute to continuous improvement
Troubleshoot hardware, software, operating systems, and network-related issues
Own incidents end-to-end, ensuring resolution meets defined SLA targets
Analyze, diagnose, and resolve end-user technical issues efficiently
Provide remote support for systems and applications using standard tools
Coordinate across teams to expedite issue resolution
Document issues, troubleshooting steps, and resolutions accurately in the ticketing system
Create and maintain knowledge base articles to improve team efficiency
Participate in on-call rotation to support after-hours needs
Assist with IT projects and additional support tasks as assigned
Core Skills
Desktop Support, Windows 10/11, Imaging, Office 365, Active Directory
Qualifications
1+ years of experience supporting Windows and iOS environments in enterprise settings
Hands-on experience with Windows 10/11, Office 365, iOS, and device management tools
Working knowledge of SCCM, Azure AD, and Active Directory
Experience with disk imaging and PXE boot processes (SCCM preferred)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Exposure to network infrastructure deployment and support
Experience maintaining IT asset inventory
Familiarity with ticketing systems (Freshservice preferred)
Strong problem-solving and troubleshooting abilities
Excellent communication and customer service skills
Detail-oriented with strong documentation habits
Demonstrated initiative and desire to grow technical skillset
Ability to manage customer interactions with professionalism and poise
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Madison,WI.
Application Deadline
This position is anticipated to close on May 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.