Manager Technical Support

Description

The Manager, Payments is responsible for managing a team who will ensure the stability, integrity, and efficient operation of the payment platform for the Arby's brand, with the goal of ensuring high levels of guest satisfaction by monitoring, maintaining, supporting, and optimizing payment technologies. They will manage, execute, and continually improve on all processes, including, but not limited to requirements gathering, configuration and testing, system launch, post-launch support, and escalated (level 3) support. This position will establish close business relationships with corporate and franchise teams through regular communication and business reporting. They will also be key to managing vendor relationships relative to all aspects of the Arby's payments platform. They will apply proven communication analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. Description % of Time Spent Ensures that the brand's payment IT products work as expected and provide Level 3 Support for all products within the team's purview. This includes execution, monitoring, maintenance & coordination of all aspects of payments, as well as release management of software deployments, testing and QA activities. 25% Leads a team who perform Level 3 coordination activities for payment platforms. 15% Establishes connections with brand & franchisee teams to ensure elevated levels of success, complete understanding of requirements and serves as a brand subject matter expert (SME) in appropriate meetings. Communicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner. Use decision-making and negotiation skills. Team-orientation and positive attitude. 15% Mentors and builds knowledge and experience within the team so that each team member can own their work within the project with little oversight. 5% Establishes the strategy and processes by which the team executes on the regular operational work. 5% Develops executive dashboard reporting for leadership. Reporting on workload, adherence to schedules, and quality assurance. 5% Effectively ensures the adoption and implementation of the technology goals for the organization. 5% Collaborates with all internal and external teams to gather the appropriate requirements to roll out technology programs. 5% Responsible for adherence to established budgets, including tracking & reporting. 5% Plans effectively and multi-tasks. Utilizes time management and organizational skills to achieve aggressive deadlines; sets priorities and maintains organizational and filing systems. Responds promptly to others to ensure open and timely communication. 5% Serves as the point of contact for franchisee and vendor escalations of owned products. Communicates all issues, status updates, action items, and risks to the management team. 5% Other important duties and responsibilities as needed. 5%

Skills

Windows, System administrator, azure, powershell, office 365

Top Skills Details

Windows,System administrator,azure,powershell,office 365

Additional Skills & Qualifications
Proven ability to oversee collaborative programs with executives, business owners and vendors, on complex technology initiatives, which bear tangible results. PMP (Project Management Professional) certification a plus Working knowledge and existing relationships with restaurant industry leading technology vendors. Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements. Must be a clear and concise communicator. Must have the ability to clearly communicate to all levels of the organization in written, verbal & telephone forms of communication. Must have good problem-solving skills in a fast-paced environment. Ability to establish and maintain harmonious working relationships with others Exceptional organization, communication skills, and keen attention to detail. Ability to meet deadlines and make sound decisions based on data and stakeholder feedback. Ability to work cross functionally within an organization. Intermediate level skills using JIRA and Confluence Intermediate level skills with the Microsoft Office Outlook, PowerPoint & Word Expert level skills with the Microsoft Office Excel Strong understanding of how complex technology systems interact including cloud-based platforms, integration layers and scripting languages Analyze problems and escalate issues in a timely manner for quick resolution Strong Presentation Skills Team focused Enthusiastic about managing projects and working with people

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Mar 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.