Help Desk Manager (Locals to NY)

Client DetailsAgency Name: NYS Department of HealthInterview : InpersonPhysical Work Office: 2168 Corning Tower, Albany, NY 12220Project/Program Name: ITS/DOH Dedicated SupportRequested Qualifications36 monthsexperience managing support requests on a level 2 help desk, hands-on and end-user oriented support.36 monthsexperience resolving hardware and software issues and troubleshooting Windows 11.36 monthsexperience with the installation and support of O365 and Outlook in an enterprise environmen

24 months experience managing support requests on a level 2 help desk, Hands on and End user-oriented support 24 months experience resolving hardware and software issues and troubleshooting Window 11. 24 Months experience with the installation and support of O365 and Outlook in an enterprise environment. 24 months experience using Lansweeper, Remote desktop and Active Directory, all three are required. 24 months experience using ITSM service desks & ticketing systems. 24 months experience c

Studies the software application domain, prepares software requirements, and specification documents. Liaises between the software users and the software developers. Conveys the demands of software users to the developers. Skills include: working knowledge of software technology; computer programming experience/expertise; general business knowledge; problem solving/reduction skills; interpersonal relation skills; flexibility and adaptability.

Determines database structural requirements by analyzing client operations, applications, and programming; reviews objectives with clients; evaluates current systems; provides database support by coding utilities, responding to user questions, and resolving problems.