Description We are looking for an experienced IT Service Desk Analyst who will be responsible for delivering day-to-day IT related support to users across North America, while serving as a proactive liaison between IT and the business. This role ensures operational excellence in end-user support, while also contributing to continuous improvement, business engagement, and alignment of IT services with Company goals. Day to day IT support includes, but not limited to, hardware setup, configuration, provisioning and user account management. The role also includes support for business applications.
- 3+ years of hands-on service desk experience in a well-established IT service desk environment doing more than just level 1 support.
- ITIL V3/V4 training with practical application of ITIL practices
- Windows OS, Microsoft 365, network concepts, common business applications
- Proficient with reporting and analytical tools (e.g. Power BI) for generating dashboards, KPIs, and operational insights
- Liaison between IT and business units, analyzing service trends, recommending improvements, and promoting a consistent, customer-focused technology experience across the organization.
- Long term career goals, interest in growing with the company
$60,000 - $78,000
Onsite in Gresham
Monday to Friday, from 5:30AM to 2:00PM - potential OT
Benefits: MDV, PTO, 401K
Requirements Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent IT training and certifications.
Minimum of 3-5 years of IT support or service desk experience, preferably in a high-functioning environment.
Proficiency in Windows 10 and Active Directory management.
Familiarity with Oracle and other enterprise-level software systems.
Strong troubleshooting skills and the ability to resolve technical issues independently.
Workplace IT certifications such as 900 or CompTIA+ are highly desirable.
Excellent communication and interpersonal skills to support diverse teams.
High level of integrity, confidentiality, and customer service orientation.
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