Service Desk Analyst

Title: Service Desk Analyst
Duration: 12 Months
Location: 312 Rosa Parks Avenue, Nashville, TN 37243 (Onsite)
*Local candidates only*

Job Description:

• Must be able to lift at least 50 pounds.

• IT Call Center Experience preferred.

• Able to handle call volume of up to 30 calls per day.

• People/Customer Service skills required.

Printer Administration and Troubleshooting

• Server Print Queue and local Queues.

Active Directory Management

• Able to navigate Different OUs.

• Able to look up attributes.

• Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

• Setting up new phones/iPads.

• Resetting iTunes accounts.

• Resetting network settings.

• Backup/Restore device data.

Video Conferencing

• Cisco WebEx.

• MS Teams.

• Cisco Presence video solutions.

Network Troubleshooting

• Internal vs external.

• VPN.

• LTE.

• Wi-Fi.

Application Troubleshooting

• Account permission.

• Compatibility settings.

• Browser vs installed.

Remote Support

• MSRA.

• RDP.

• TEAMS.

• Webex.

Hardware Deployment

ServiceNow

• Ticket management.

• Ticket assignment.