ONSITE- MUST BE LOCAL- 7.5 hrs/week
*********************************************************************************************************************************
Title : Service Desk Personnel-66463
Location : 37243,Nashville,TN
Duration : 12 + Months
Job Type : C
Skills :
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
****************************************************************************************************
If interested, please send a reply with your updated resume and the following details:
Full Name:
Phone Number:
Email ID:
Current Location:
Work Authorization:
Expected Rate/hr :
Availability:
Relocation:
Last 5 digits of SSN:
****************************************************************************************************
