AI Senior Content Operations / Documentation Transformation Consultant - Sunnyvale, CA || Greenwood Village, CO || Draper, UT

AI Documentation Transformation Consultant

Location: Sunnyvale, CA || Greenwood Village, CO || Draper, UT

Overview

The consultant will lead the modernization of the user documentation operating model across a cybersecurity product portfolio. The role assesses current documentation processes, tools, governance, and content lifecycle, then designs and establishes the foundation for a scalable, AI-assisted approach that improves efficiency, consistency, and quality while maintaining rigorous standards for technical accuracy and accountability.

Scope of Work

·         Assess the current state of user documentation across processes, workflows, tooling, governance, and content health.

·         Design a future-state, AI-first documentation operating model that improves content creation, maintenance, reuse, and governance.

·         Establish documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices.

·         Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management.

·         Evaluate and recommend improvements to documentation platforms, workflows, and integrations.

·         Define governance frameworks, ownership models, review processes, and content health metrics.

·         Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working.

·         Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement.

Expected Deliverables

·         A documented AI-first future-state documentation operating model.

·         An end-to-end content lifecycle framework: creation, review, approval, publication, maintenance, measurement, archival, and retirement.

·         Piloted AI-assisted workflows with recommendations for broader adoption.

·         Clear governance, ownership, accountability, and content standards.

·         A standardized approach to information architecture, taxonomy, metadata, and content reuse.

·         Tooling and process recommendations to improve efficiency, consistency, and maintainability.

·         A documentation health metrics framework for measuring ongoing success.

·         Technical writing teams enabled with the processes, guidance, and training to sustain the new model.

·         A prioritized roadmap for continued implementation following the engagement.

Required Qualifications

·         7+ years in technical documentation, content operations, knowledge management, or related consulting roles.

·         Proven experience transforming documentation or content operations programs.

·         Hands-on experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies.

·         Strong command of content governance, information architecture, taxonomy, metadata, and content lifecycle management.

·         Experience with documentation/KM platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar.

·         Strong stakeholder management, facilitation, and change management skills.

Preferred Qualifications

·         Experience with highly technical products, enterprise SaaS platforms, or cybersecurity solutions.

·         US or Canadian citizenship.

·         Ability to support Central and Eastern time zones in addition to Pacific/Mountain.