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Dynamics 365 Functional Consultant - Remote (Harrisburg, PA-Occasional Travel)

Remote • Posted 2 hours ago • Updated 2 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Power Pages
Voice/IVR
GenAI/Copilot
Customer Service

Summary

Hi,

we are immediately looking for Dynamics 365 Functional Consultant _ Remote (Harrisburg, PA- Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume

Position: Dynamics 365 Functional Consultant

Location: Remote (Harrisburg, PA-Occasional Travel)

Job Description:

This role shapes a cohesive target design for Dynamics 365 Customer Service, Power Pages self-service portal, voice/IVR contact center capabilities, and governed Generative AI (Copilot/agent assist) while ensuring alignment with public-sector security, privacy, accessibility, records retention, and audit requirements.

Required Qualifications

8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
Hands-on functional/architectural capability with:
Dynamics 365 Customer Service
Self-service portals (Power Pages or equivalent)
Voice/IVR contact center design and routing concepts
Practical GenAI/Copilot use cases with governance considerations
Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103455
Position Id: 8957380
Posted 2 hours ago

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