The IT Technology Support Specialist plays a critical role in ensuring the smooth operation of IT systems and providing exceptional technical support to end-users. This individual will be responsible for troubleshooting hardware and software issues, managing support tickets, and assisting with the deployment and maintenance of technology solutions across the organization.
Required:
Upgrading Windows machines to 25H2 that may be stuck and have not upgraded automatically (partition size issues, etc.)
Security vulnerability patching
Application upgrades
Intune, SCCM,encryption,
KEY RESPONSIBILITIES
Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals.
Respond to and resolve help desk tickets in a timely and professional manner.
Install, configure, and maintain hardware and software systems.
Assist with onboarding and offboarding, including provisioning and deprovisioning of accounts and devices.
Support remote users with VPN, Microsoft environments, and collaboration tools.
Maintain accurate documentation of support procedures, asset inventory, and user guides.
Collaborate with IT team members on projects, upgrades, and system improvements.
Ensure compliance with IT policies, security standards, and data protection protocols.
Experience in SaaS platforms, Entra ID, Intune and 365.
Experience managing and resolving helpdesk tickets
Never miss an opportunity! Create an alert based on the job you applied for.
