DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Business Analyst
Location: Columbia, SC
Duration: 12 Months
Objectives to Be Fulfilled by Candidate:
The principal duties of this position are to evaluating agency needs, as-is and to-be business processes, and technical designs to provide analysis and advice on strategies for information technology solutions and non-technical solutions. The BA will provide detailed analysis and document business processes and requirements.
Specific duties include, but are not limited to:
- Serves as a liaison between the business programs community and the IT organization in order to provide technical solutions to meet user needs.
- Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
- Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
- Assists in the business process redesign and documentation as needed for new technology.
- Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business.
- Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
- Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge.
- Requirements development execution, including the elicitation, analysis, specification and validation.
- Documenting and analyzing agency business processes and recommending improvements.
- Documenting and analyzing data requirements and relationships.
- Participating in the requirements management processes, including change control, version control, tracking and status reporting, and traceability.
- Providing requirements interpretation and guidance to technical and test teams.
- Proactively identifying risks, issues, and action items leading to possible solutions.
- Interacting with internal and external organizations (i.e. vendors, State and Federal government agencies, State providers and beneficiaries, and other stakeholders).
- May make recommendations for buy versus build decision.
- Research business rules, requirements, and models.
- Maintain business rules, requirements, and models in a repository.
- Other project-related duties.
Required skills (rank in order of importance):
- 5 years’ experience in government IT projects as a business analyst or related duties
- 5 years’ experience eliciting, mining, and documenting business rules, processes
- 3 years Medicaid or healthcare experience
Preferred skills (rank in order of importance):
- General Subject Matter Expertise as it relates to Medicaid or other healthcare insurance experience (project or operations)
- Microsoft Office Project/Project Server
- Microsoft DevOps
Required education:
Bachelor’s degree in a technical, business, or healthcare field.
Additional duties/skills:
- Ability to effectively communicate to executive management, line management, project management, and team members.
- Understanding of business modeling techniques, including the use of graphical process flow software
- Knowledge of formal business process documentation.
- Experience and ability to obtain business processes and requirements information by interviewing business personnel and by mining laws, regulations, and policy documents.
- Superb written and oral communications skills, including the ability to write requirements and Use Cases. Very Strong proficiency in English is required.
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