Job Description Join Chase Branded Card Products team and help shape the future of consumer credit card experiences. Use your expertise to launch new features, build impactful roadmaps, and deliver innovative solutions that set our brand apart in the market.
Job Summary: As a Senior Associate in the Chase Branded Card Product team, you will focus on consumer-facing product partnership initiatives, leading launches and building roadmaps that enhance our cardholder experience. You will play a key role in submitting requirements, collaborating with cross-functional teams, and ensuring our products stand out in a competitive landscape. Your work will directly impact how millions of customers experience travel, entertainment, dining, and retail benefits.
Job Responsibilities: - Lead and support consumer-facing product partnership launches from concept through integration and execution
- Build and maintain product roadmaps that align with business and customer needs
- Gather, document, and submit detailed product requirements for new features and enhancements
- Collaborate with marketing, design, engineering, and business teams to deliver seamless product experiences
- Identify and drive opportunities to enhance brand differentiation in the marketplace
- Translate customer feedback and market trends into actionable product improvements
- Write user stories, acceptance criteria, and participate in agile ceremonies
- Support go-to-market planning and ensure successful product rollouts
- Track and report on product performance, adoption, and customer satisfaction
- Ensure compliance with risk, control, and regulatory requirements throughout the product lifecycle
- Foster a culture of innovation and continuous improvement within the team
Required qualifications, capabilities, and skills: - Minimum 3 years of experience in consumer-facing product management or business analysis
- Proven track record of supporting or leading product launches and building product roadmaps
- Experience gathering, documenting, and submitting product requirements
- Strong understanding of brand differentiation and customer experience best practices
- Experience working in agile teams, including writing user stories and participating in sprints
- Excellent written and verbal communication skills for cross-functional collaboration
- Highly organized, self-motivated, and able to manage multiple priorities
- Analytical mindset with the ability to use data to inform decisions
- Bachelor's degree required
Preferred qualifications, capabilities, and skills: - Experience with digital or mobile consumer products
- Familiarity with Jira, Confluence, or similar tools
- Experience in go-to-market planning and execution
- Ability to manage multiple projects simultaneously
- Strong stakeholder management and relationship-building skills
- Experience in user-centric design and customer journey mapping
- Background in financial services or credit card products
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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