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Dynamics 365 CRM Solution Architect

• Posted 4 hours ago • Updated 32 minutes ago

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Job Details

Skills

Marketing
Sales
Dynamics 365 CRM
Customer Service modules
Dynamics CRM/D365 CE implementations
3 full lifecycle Dynamics 365 CRM implementations
Customer Insights - Journeys

Summary

Role: Dynamics 365 CRM Solution Architect

Remote (US)

Job Type: Contract

Note:

Client is looking for a minimum of 18+ years of MS Dynamics Solution Architect with strong Sales, Marketing and Customer Relations experience.
No pure technical candidates. We are looking for a functional or techno-functional resource.

Role Overview:

We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.

Key Responsibilities:

Solution Architecture & Consulting

Define end-to-end CRM solution architecture for Dynamics 365 CE implementations
Lead discovery workshops, requirement gathering sessions, and fit-gap analysis
Translate business requirements into scalable functional and solution designs
Create solution blueprints, architecture diagrams, and implementation roadmaps
Provide architectural governance throughout the project lifecycle

Dynamics 365 Sales

Design and implement:

Lead Management
Opportunity Management
Account & Contact Management
Sales Forecasting
Sales Pipeline Management
Territory Management
Quote-to-Order Processes
Sales Insights and AI-Driven Selling

Dynamics 365 Marketing (Customer Insights Journeys)

Design customer engagement strategies utilizing:

Customer Segmentation
Customer Journeys
Email Marketing
Campaign Management
Event Management
Lead Nurturing
Marketing Automation
Customer Insights and Analytics

Dynamics 365 Customer Service

Architect solutions for:

Case Management
Omnichannel Engagement
Knowledge Management
SLA Management
Customer Self-Service Portals
Customer Service Copilot
Contact Center and Agent Productivity

Power Platform & AI

Drive adoption of:

Power Apps
Power Automate
Dataverse
Power BI
Copilot Studio
AI Builder

Design low-code solutions extending D365 CRM capabilities

Integration & Data Architecture

Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications

Design integrations using:

Azure Integration Services
Logic Apps
Service Bus
APIs
Dataverse
Develop data migration and master data management strategies

Required Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field
12+ years of overall IT experience
7+ years of Dynamics CRM/D365 CE implementation experience
Minimum of 3 full lifecycle Dynamics 365 CRM implementations

Strong expertise in:

D365 Sales
D365 Marketing / Customer Insights - Journeys
D365 Customer Service
Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91091604
Position Id: 2026-4503
Posted 4 hours ago

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