Immediate need for a talented CSR Junior (Bilingual-Spanish). This is a 12+ Months contract opportunity with long-term potential and is located in Baltimore, MD (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-14506
Pay Rate: $17- $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Respond to customer inquiries and resolve complaints professionally and efficiently.
- Provide accurate information regarding products, services, company policies, and procedures in both languages.
- Assist customers with order placement, returns, refunds, shipment tracking, and account-related concerns.
- Escalate complex customer issues to senior representatives or supervisors when necessary.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure high levels of customer satisfaction and service quality.
- Stay updated on product knowledge, system updates, and company policies.
- Support additional administrative or data entry tasks as assigned.
Key Requirements and Technology Experience:
- Must haves: Customer Service/Customer Support, Bilingual/Spanish, Call Center environment
- Fluency in English and one additional language (written and verbal).
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Customer-oriented mindset with a professional attitude.
- Basic computer proficiency and familiarity with customer service tools/software.
- Ability to work effectively in a fast-paced environment.
- Previous customer service experience is preferred but not required.
Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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