IT Support Specialist

Farnsworth Group is seeking an IT Help Desk Technician in the posting location below. In this role you will be responsible for both site-local, and remote troubleshooting and support of laptops, peripherals, and applications in dynamic and fast-growing department. As a Helpdesk Technician you are the face of our IT department. Come join our technology savvy team, where we focus on employee development and enjoy promoting from within. Posting Location: Peoria, IL What You'll Do: Image and deplo

Job Summary for Service Desk Support: We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction and timely resolution of incidents. Job Qualifications and Responsibilities for Service Desk Support: Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: Windows OS (Windows 10/11) Microsoft Office 365 Ba

IT Service Desk Professional Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership. Key Responsibilities Troubleshoot computer, printer, network, and Microsoft product issues Support healthcare/clinical applications Log incidents, document solutions, and maintain knowledgebase updates Esca

Proven experience in an IT support role, involving extensive customer support, both remote and in-personFull understanding of Windows Environment and extensive experience with MS Office SuiteA+ CertificationAbility to travel, and ability to pass a Jacobs' driving record reviewIdeally, you'll also have: Bachelor's degree in Information TechnologyServiceNow or related ticketing management system Responsibilities: As a Global Support Services Analyst, you ll join our collaborative and engaging IT