Oracle ERP & PPM Support Analyst

Location: Pittsburgh, PA (fully remote - EST hours)
Contract: W2 only, 12 month initial contract 
Pay: $55-$65/hour + optional medical, dental, vision, 401(k) match

Overview
The Oracle ERP and PPM Support Analyst provides functional, technical, and production support for Oracle ERP and Project Portfolio Management (PPM) applications. This role partners with Finance, Project Management, IT, and business stakeholders to troubleshoot issues, maintain configurations, support integrations, and drive continuous improvement across core business processes such as project costing, billing, financial controls, and reporting.

Key Responsibilities

• Triaging and resolving daily support tickets (L1/L2/L3) in Cherwell 
• Supporting Oracle ERP modules: AR, AP, and GL
• Building and deploying reports in BI Publisher using SQL
• Proactive solutioning and troubleshooting of known problem areas, especially post-go-live / hypercare
• Participating in Teams calls with project and business teams
• Presenting the monthly financial systems recap covering changes and resolved tickets

Required Skills

• Oracle ERP — AR, AP, GL modules (core functional knowledge, non-negotiable)
• BI Publisher — report building & deployment (SQL background required to support this)
• Proactive solutioning mindset — not someone waiting for tickets, but someone who identifies problems and drives fixes independently
• Excellent communication skills, with experience presenting on monthly recaps
• Experience supporting financial systems in a support or hypercare environment

Required Education
Bachelor''s degree required 

Preferred Skills

• IDR (IVR) experience — strong nice to have but not a hard must
• EPM module experience — a plus

Why Should I Apply?
This role offers the opportunity to support critical financial systems in a dynamic environment, with a focus on proactive problem-solving and cross-functional collaboration. If you have strong Oracle ERP and BI Publisher skills, this is an excellent chance to contribute to a key system transition and ongoing support efforts.

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.

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