Project Manager - Telecom

Job#: 3026098

Job Description:

Job Title

Technology Project Manager

Location

Austin - willing to be onsite 3 days a week at different Government agencies

Job Summary

We are seeking a highly experienced Senior Technology Project Manager to lead complex, technology-driven initiatives across network infrastructure, VoIP and unified communications, contact center platforms, managed services, and cloud services. This role requires strong leadership, technical fluency, and the ability to manage cross-functional teams delivering large-scale, mission-critical solutions for enterprise and public-sector customers.

The ideal candidate has a proven track record of successfully managing multi-vendor, multi-workstream projects, balancing technical depth with executive-level communication and stakeholder management.

Key Responsibilities

Project Leadership & Delivery

• Lead end-to-end delivery of complex technology projects, from initiation and planning through execution, deployment, and transition to operations.
• Manage concurrent projects involving network upgrades, VoIP/UC deployments, call center platforms (e.g., Genesys, AWS, Google, Cisco, Microsoft), managed services onboarding, and cloud migrations.
• Develop and maintain project plans, schedules, budgets, risk registers, and dependency tracking.
• Ensure projects are delivered on time, within scope, and within budget while meeting quality and compliance standards.

Stakeholder & Customer Management

• Serve as the primary point of contact for customers, executive sponsors, internal leadership, and technical teams.
• Translate technical concepts into clear, actionable updates for non-technical stakeholders.
• Facilitate steering committees, status meetings, and executive briefings.
• Proactively manage expectations and resolve escalations.

Technical & Cross-Functional Coordination

• Coordinate across engineering, network operations, security, cloud, service delivery, and vendor teams.
• Understand and manage dependencies across WAN/LAN, wireless, SIP/VoIP, contact center applications, cloud platforms (AWS/Azure/Google Cloud Platform), and monitoring/managed services.
• Oversee solution handoff to operations and managed services teams, ensuring operational readiness.

Risk, Issue & Change Management

• Identify, assess, and mitigate project risks, technical constraints, and resource conflicts.
• Manage change control processes and ensure alignment with contractual and operational requirements.
• Drive issue resolution and root-cause analysis for delivery challenges.

Governance, Compliance & Documentation

• Ensure adherence to project governance frameworks (Agile, Waterfall, or Hybrid).
• Maintain accurate documentation including project charters, SOWs, RAID logs, and acceptance criteria.
• Support compliance requirements for regulated environments (e.g., government, healthcare, or financial services).

Required Qualifications

Experience

• 5+ years of project management experience delivering technology infrastructure and services projects.
• Must have experience in working in SLED
• Demonstrated experience managing projects involving:
  • Network infrastructure (WAN, LAN, wireless, routing, switching)
  • VoIP and Unified Communications (Cisco, Microsoft Teams, Webex, SIP)
  • Contact center platforms (Genesys, Cisco, cloud contact centers)
  • Managed services and operational transition
  • Cloud services and migrations

Skills & Knowledge

• Strong understanding of enterprise IT and telecommunications architectures.
• Proven ability to manage multi-vendor and third-party environments.
• Excellent leadership, communication, and negotiation skills.
• Strong financial management skills (budgeting, forecasting, cost control).
• Ability to operate effectively in fast-paced, high-visibility environments.

Certifications (Preferred)

• PMP, PgMP, or equivalent project management certification
• ITIL Foundation or higher
• Agile / Scrum certification
• Cloud certifications (AWS, Azure, or Google Cloud Platform) a plus

Education (Preferred)

• Bachelor's degree in Information Technology, Engineering, Business, or a related field (or equivalent experience).

Desired Attributes

• Executive presence with strong customer-facing skills
• Highly organized, detail-oriented, and results-driven
• Comfortable leading both technical and non-technical teams
• Proactive problem-solver with strong risk management instincts
• Experience working with enterprise and public-sector customers preferred

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.