Virtual Meeting & Technical Support Specialist - HBITS-08-15080

Job Title: ON-SITE - Virtual Meeting & Technical Support Specialist - HBITS-08-15080 

Location:  NY, NY 10004 

Duration: Long-term (30)  

Job Description:   

• 60 months of experience scheduling, coordinating, and managing master calendars for high-stakes virtual meetings, hearings, or professional webinars using enterprise-level collaboration platforms (such as Cisco Webex, Zoom, or Microsoft Teams). 

• 60 months of experience acting as a live meeting moderator or host, actively managing participant controls (muting/unmuting, spotlighting speakers, and managing screen-sharing permissions) during live, formal proceedings. 

• 60 months of experience implementing and enforcing virtual meeting security protocols, including managing waiting rooms/lobbies, verifying participant identities, configuring passwords, and restricting access to protect confidential information. 

• 60 months of experience providing real-time, user-level technical support and troubleshooting (resolving audio, video, and connection issues) to internal staff and external participants immediately before and during live virtual events. 

• 60 months of experience managing and sharing digital exhibits, legal documents, or multimedia presentations on-screen during live, fast-paced proceedings to ensure seamless transitions and maintain the flow of the meeting. 

• 60 months of experience setting up, securing, and managing virtual breakout rooms for private, confidential consultations or sidebar discussions during live events. 

• 60 months of experience managing post-meeting administrative workflows, including initiating, pausing, and stopping recordings, as well as cataloging, archiving, and securely distributing recordings and transcripts to authorized parties. 

• 60 months of experience conducting pre-meeting technical rehearsals and providing basic, patient guidance to non-technical users on how to navigate virtual meeting platform features. 

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Agency: Department of Financial Services 

Detailed Job Description: To ensure the efficiency and security of our virtual operations, we are seeking a highly skilled and dedicated IT Specialist to facilitate and manage critical Webex hearings and meetings for our legal team. Currently, legal and administrative personnel are burdened with complex technical tasks—such as scheduling, troubleshooting, and managing live document sharing—which distracts from their core duties. By placing a technical expert in charge of live meeting moderation, access control, and real-time troubleshooting, we can guarantee seamless, professional proceedings. Ultimately, this strategic resource will maximize the productivity of our high-value staff and eliminate technical disruptions.  

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