Business Analyst

Description

Job Title

Lead Business Systems Analyst

Company Overview

A leading public-sector organization based in Los Angeles, CA, dedicated to delivering high-quality services to its community through innovation, transparency, and operational excellence. The organization leverages modern technology solutions to enhance service delivery, improve internal processes, and support data-driven decision-making across departments.

Role Summary

The Lead Business Systems Analyst serves as a strategic partner bridging business needs and technology solutions. This role leads large-scale system initiatives, drives process improvements, and ensures business applications are optimized for performance and user experience. Based in Los Angeles, CA, this position plays a critical role in shaping technology roadmaps and delivering impactful solutions that support organizational objectives while overseeing a small team.

Key Responsibilities

• Lead business systems initiatives, serving as a primary liaison between technical teams and business stakeholders
• Gather, analyze, and document business requirements, translating them into functional specifications and user stories
• Oversee system implementations, upgrades, and enhancements across enterprise applications
• Develop and maintain technology roadmaps aligned with business strategy
• Manage vendor relationships, including RFP/RFI/RFQ processes and contract oversight
• Configure, test, and support enterprise software systems to ensure reliability and performance
• Monitor system performance, identify improvement opportunities, and implement optimization strategies
• Facilitate training sessions and develop documentation to support end users and self-service capabilities
• Lead incident response efforts, including root cause analysis and post-incident reviews
• Provide technical leadership, mentoring, and oversight to a team of 3-4 direct reports

Compensation & Benefits

• $120,000 - $140,000
• Competitive benefits package including healthcare, retirement plans, and paid time off
• Opportunities for professional development and certification support

Additional Details

• Work model: Hybrid (3 days onsite per week)
• Position includes oversight of a small team (3-4 direct reports)
• May require occasional evenings or weekend support for critical system needs
• Opportunity to work on high-impact, enterprise-level systems and initiatives
• Background Screening Requirement: Employment is contingent upon successfully passing a comprehensive background check, consistent with applicable la

Requirements

Required Qualifications

• Bachelor's degree from an accredited institution
• 5+ years of experience implementing and supporting large-scale enterprise systems (e.g., ERP, CRM, or similar platforms)
• Strong experience in business process analysis, requirements gathering, and system design
• Knowledge of software development lifecycle methodologies (Agile, Scrum, Kanban)
• Experience with system configuration, maintenance, and troubleshooting
• Proven ability to lead projects and coordinate cross-functional teams
• Strong communication, documentation, and stakeholder management skills
• Experience analyzing data and driving process improvements

Preferred Qualifications (Nice-to-Haves)

• Experience in a public sector or government environment
• Agile certifications (e.g., CSM, CSPO, SAFe) or PMP certification
• Familiarity with IT service management frameworks (e.g., ITIL)
• Experience supervising or mentoring team members
• Background in customer experience improvement methodologies (e.g., journey mapping, voice of customer)

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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