ServiceNow Engineer with Vulnerability Operations

Job Title: ServiceNow Engineer with Vulnerability Operations

Location: : Charlotte NC (ONSITE 3 DAYS A WEEK)

JOB DESCRIPTION :

We are seeking an experienced ServiceNow (SNOW) Developer to support the Vulnerability Operations Automation project from the Charlotte office. The role will focus on designing, developing, and maintaining automated workflows in ServiceNow to improve vulnerability intake, triage, assignment, remediation tracking, SLA monitoring, dashboards, and audit-ready reporting.

Key Responsibilities

• Design, develop, test, and maintain ServiceNow applications, workflows, and custom modules supporting vulnerability operations.
• Configure and enhance ServiceNow Vulnerability Response, ITSM, CMDB, Flow Designer, Integration Hub, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs.
• Automate vulnerability assignment, remediation tracking, escalation, closure validation, and exception handling processes.
• Build dashboards, reports, and metrics to provide visibility into vulnerability backlog, remediation SLA performance, aging, risk exposure, and operational trends.
• Partner with Cybersecurity, Infrastructure, Application, Cloud, and Operations teams to streamline vulnerability management and remediation governance.
• Support platform upgrades, release management, defect fixes, production support, documentation, and ServiceNow development best practices.

Integration & Automation Scope

• Integrate ServiceNow with vulnerability scanning, security, asset, and remediation systems using REST/SOAP APIs, MID Server, Integration Hub, imports, and scheduled synchronizations.
• Support ingestion, normalization, deduplication, enrichment, and correlation of vulnerability data against CMDB and asset ownership information.
• Create reusable automation patterns for notification, escalation, SLA breach prevention, remediation evidence capture, and closure workflows.
• Work with tools such as Tenable, Qualys, Rapid7, Microsoft Defender, Prisma Cloud, or similar vulnerability/security platforms where applicable.

Required Skills & Qualifications

• 5+ years of hands-on ServiceNow development experience in enterprise environments.
• Strong experience with ServiceNow ITSM, CMDB, Flow Designer, Integration Hub, Service Catalog, reports, dashboards, and custom application development.
• Experience with ServiceNow Vulnerability Response or Security Operations is strongly preferred.
• Proficiency in JavaScript, Glide APIs, REST APIs, SOAP web services, JSON, XML, and data integration patterns.
• Understanding of vulnerability management lifecycle, CVSS scoring, risk-based prioritization, remediation SLAs, patch management, and exception workflows.
• Ability to write clean, maintainable code and follow ServiceNow development, testing, deployment, and documentation standards.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.

Preferred / Nice-to-Have Skills

• Service Now Developer
• Security+ or other cybersecurity certification exposure.
• Experience in banking, financial services, healthcare, or other regulated environments.