Product Operations Manager (Remote)

RESPONSIBILITIES:
A client with Kforce is seeking a Product Operations Manager to join the team. This is a remote position.

We are looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class experience for our Operations and Compliance orgs. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace.

Responsibilities:
* Own and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace
* Work with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology
* Balance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities
* Focus on workflow and backend improvements to increase operational efficiency and drive conversion
* Collaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs
* Work with our lending partners to continuously optimize our marketplace integrations
* Translate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process
* Develop testing strategies and think through edge case scenarios for all features

REQUIREMENTS:
Bachelor's or Master's Degree
3+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience
* Experience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution
* Experience working with internal stakeholders such as customer support and operations teams is ideal
* Exceptional problem solving and communication skills
* Strong project management skills, and ability to own a roadmap end-to-end
* Ability to use research, data, experience, and product instincts to identify the most impactful areas
* Ability to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches

Experience with at least one of the following:
* Loan origination software
* Insurance technology
* Developing tools to manage complex customer or operational workflows

Nice to have:
* Passion for creating exceptional user experiences that address real user needs
* Strong problem solving skills with an ability to simplify the complex
* Love optimizing workflows and processes; constantly looking for better ways to do things
* Thrive on collaboration with other teams to accomplish shared goals
* Resourceful and mindful; you move fast but don't break things
* Possess a build-measure-learn iterative mindset

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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