Desktop Support Analyst

Description

We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service.

Responsibilities:

Manage and prioritize tickets in the unassigned queue to ensure timely resolution.

Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.

Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.

Utilize the Autotask ticketing system to track, document, and manage support cases.

Assist with basic networking tasks, requiring a high-level understanding of concepts.

Generate reports and extract data to support operational needs.

Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.

Follow established processes and workflows to maintain consistency in support operations.

Provide hands-on troubleshooting across a range of IT systems and tools.

Collaborate with team members to address escalated issues requiring Level 2/3 support.

Requirements

Proactive attitude with a strong willingness to learn and adapt.

Ability to adhere to established processes and workflows.

Excellent communication and interpersonal skills for effective customer interaction.

Hands-on experience troubleshooting desktop systems, hardware, and software.

Familiarity with ticketing systems, preferably Autotask.

Understanding of imaging workflows and desktop support tools.

Exposure to basic networking concepts and escalated ticket resolution processes.

Proficiency in Microsoft Windows 11 and basic troubleshooting techniques.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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