Description
We are looking for a skilled Service Desk specialist to provide technical support and exceptional customer service to end users. This long-term contract position is based in Des Moines, Iowa, and requires expertise in troubleshooting, incident management, and support for Microsoft 365 products. The ideal candidate will have a strong background in resolving technical issues and ensuring smooth operations of hardware, software, and business applications.
Responsibilities:
Address and resolve service desk tickets related to desktops, laptops, mobile devices, peripherals, and software applications.
Provide support for Windows and macOS operating systems as well as commonly used business applications.
Handle user account setups, access requests, password resets, and basic identity management tasks.
Deliver technical assistance for Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
Manage hardware setup, configuration, imaging, and deployment for both new and existing employees.
Document, prioritize, and resolve incidents and service requests within the ticketing system.
Ensure timely responses and resolutions to meet established service level agreements.
Escalate complex issues to senior technicians or other IT teams, providing detailed documentation.
Follow established troubleshooting protocols and escalation procedures to resolve technical challenges effectively.
Requirements
Minimum of 2 years of experience in technical support or a related field.
Proficiency in Active Directory and basic troubleshooting techniques.
Strong knowledge of Microsoft Windows operating systems.
Experience handling service desk tickets and managing ticketing systems.
Familiarity with Microsoft 365 Enterprise applications, including Outlook, Teams, SharePoint, and OneDrive.
Ability to provide clear and detail-oriented technical support to end users.
Solid understanding of hardware setup, imaging, and deployment processes.
Excellent communication and problem-solving skills to address user concerns effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01500-0013399179
- Posted 4 hours ago
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