Program Manager Business professional

Position Title     Program Manager Business Professional
Job Location    Chicago, IL, USA

Job Responsibilities
• Define and execute the User Acceptance Testing approach for a complex, multi-phase enterprise program.
• Ensure UAT scope reflects critical business processes, integrations, and end-to-end scenarios.
• Establish clear UAT entry and exit criteria aligned with program governance.
• Mobilize business process owners, SMEs, and stakeholders to participate fully in UAT.
• Set and enforce expectations for business roles, timelines, and test execution.
• Maintain discipline to keep the business aligned throughout all UAT cycles.
• Partner with IT testing teams to coordinate development and validation of UAT test cases.
• Lead UAT execution, tracking progress, coverage, and outcomes.
• Ensure defects are logged, prioritized, resolved, retested, and formally closed.
• Validate all critical and high-severity issues are addressed prior to UAT completion.
• Proactively identify, assess, and escalate testing and readiness risks.
• Drive mitigation plans for gaps that threaten adoption or stability.
• Ensure test data availability, environment readiness, and user access.
• Coordinate resolution of environment or data constraints impacting UAT.
• Support cutover rehearsals and business readiness checkpoints.
• Support during hypercare.
• Plan, coordinate, and track knowledge transfer from vendors to internal teams.
• Ensure documentation, training materials, and sessions are complete and usable.
• Confirm knowledge transfer supports long-term operational ownership.
• Serve as the primary bridge between business stakeholders and IT testing teams.
• Align UAT activities with broader delivery, cutover, and readiness plans.
• Identify readiness risks early and drive timely corrective action.
• Support cross-initiative business readiness efforts aligned to separation and Day 1 independence.
• Maintain clear reporting on UAT status, risks, issues, and gaps.
• Provide fact-based readiness assessments to support go-live decision-making.
• Ensure UAT outcomes support confident deployment and operational stability.

Required Skills
• Experience leading business-side testing or readiness efforts in large enterprise programs.
• Strong understanding of business processes and end-to-end operational flows.
• Proven ability to mobilize, influence, and hold cross-functional stakeholders accountable.
• Ability to operate in complex, fast-paced, and ambiguous environments.
• Ensures systems are validated through thorough, business-driven testing.
• Brings structure, discipline, and follow-through to UAT execution.
• Drives closure of defects and readiness gaps.
• Builds strong partnerships across business and IT to enable successful adoption.

Required Education
• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).