IT Field Services Specialist (Regional Support)- Locals only

Job Title: IT Field Services Specialist (Regional Support)- Locals only

Location: Onsite – Regional travel within Iowa (local candidates only, no relocation)
Contract: Long-term, renewable annually
Travel: Up to ~100 miles within region (no overnight travel) | vehicle provided
Schedule: Standard business hours with occasional on-call rotation

Position Overview

• IRG Clients is seeking a highly skilled IT Field Services Specialist to support multiple regional sites by maintaining reliable IT operations, endpoint environments, local network infrastructure, and business-critical applications. This role serves as the key technical bridge between local business units and centralized IT service teams.
• The ideal candidate is hands-on, highly organized, and comfortable working independently across multiple field locations while coordinating closely with remote infrastructure, networking, and service management teams.

Key Responsibilities

• Regional Technical Support & Coordination (35%)
• Provide day-to-day onsite technical support for site-specific systems and users
• Travel across regional locations to address operational IT needs (no overnight stays)
• Serve as liaison between business units and central IT teams
• Support IT components tied to local business processes and operations
• Endpoint Management & Automation (25%)
• Maintain desktops, laptops, peripherals, and specialized site equipment
• Perform firmware patching, security updates, and endpoint health checks
• Develop/modify scripts and automation to improve site efficiency (PowerShell)
• Maintain accurate asset inventory and documentation within ITSM tools
• Tools environment may include ServiceDesk platforms, endpoint management suites, and SCCM-type tools
• Application & Productivity Support (20%)
• Support desktop productivity tools and ensure patch compliance
• Install, maintain, and troubleshoot site-specific applications
• Document configurations and share knowledge with service management teams
• Network Infrastructure & Connectivity (10%)
• Install and configure physical networking equipment following enterprise standards
• Support connectivity for WAN/external circuits and minimize downtime
• Communicate maintenance and outage information to site leadership
• Provide hands-on troubleshooting data to networking/server teams
• Administration & Compliance (10%)
• Track tickets, assets, and vendor issues in the ITSM system
• Produce technical documentation and weekly status updates
• Participate in occasional on-call rotation and team meetings

Required Qualifications

• 5+ years of experience with ITSM tools, automation scripting, and network hardware configuration
• 2+ years of hands-on endpoint management (hardware, firmware, peripherals, patching)
• 2+ years of troubleshooting integrated IT systems and user environments
• 2+ years of basic network hardware installation and WAN/circuit monitoring
• Experience documenting assets, tickets, and knowledge articles in ITSM systems
• Ability to travel regionally using a state fleet vehicle (car use agreement required)
• Participation in on-call rotation as needed
• Strong diagnostic and problem-solving skills in field environments

Technical Environment :

• ITSM / Service Desk platforms
• Endpoint management and patching tools (SCCM/Endpoint Central–type tools)
• PowerShell scripting and automation
• Cisco/Meraki-type networking equipment
• Desktop productivity and site-specific business applications
• Peripherals: printers, scanners, specialty devices